Customer Service Representative - SRC (Part-Time)


We currently have a part-time opportunity for a motivated and enthusiastic Customer Service Representative working 16 hours per fortnight in our Service Response Centre  based in Penrose.

Our Service Response Centre is a crucial part of the services AA offers, orchestrating roadside assistance and peace of mind for New Zealand road users every day.

As a part of our 2018 CRM Contact Centre award-winning team you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.

You need to be a people person and a natural communicator; your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service. 

As a supportive and actively involved team player you will contribute ideas to continually improve our customer experience.

You will have the following:

  • Proven customer service experience and sales background
  • A 'can do' attitude and calm nature
  • Excellent communication, listening, and reasoning skills
  • Strong organisational and computer skills
  • Drive and energy to give the best customer service on each call 

What you get in return: 

  • Ongoing support from your team, and home-grown team manager 
  • The chance to further your skills with the AA. We like to see our own keep growing, and believe in internal promotion 
  • Recognition for your efforts in our monthly awards; where hard work is celebrated over good food with the greater company of our Penrose, and North Shore Contact Centres
  • Monthly massages provided in house so you can really relax
  • Annual salary reviews and KiwiSaver scheme
  • A encouraging and fun team environment, where there is always something happening

To get you started we provide four weeks of full-time paid training; this involves class room learning, working alongside our friendly team, and getting outside to see what it takes to keep New Zealand moving. 

We are also proud to offer employees a level 3 NZQA Certificate in Contact Centres, through our education programme with Skills.

Go on, apply!

With almost 1000 employees the AA cultivates a strong team culture; where there is always support in your development and progression

If this sounds like you apply online today!


We currently have a part-time opportunity for a motivated and enthusiastic Customer Service Representative working 16 hours per fortnight in our Service Response Centre  based in Penrose.

Our Service Response Centre is a crucial part of the services AA offers, orchestrating roadside assistance and peace of mind for New Zealand road users every day.

As a part of our 2018 CRM Contact Centre award-winning team you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.

You need to be a people person and a natural communicator; your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service. 

As a supportive and actively involved team player you will contribute ideas to continually improve our customer experience.

You will have the following:

  • Proven customer service experience and sales background
  • A 'can do' attitude and calm nature
  • Excellent communication, listening, and reasoning skills
  • Strong organisational and computer skills
  • Drive and energy to give the best customer service on each call 

What you get in return: 

  • Ongoing support from your team, and home-grown team manager 
  • The chance to further your skills with the AA. We like to see our own keep growing, and believe in internal promotion 
  • Recognition for your efforts in our monthly awards; where hard work is celebrated over good food with the greater company of our Penrose, and North Shore Contact Centres
  • Monthly massages provided in house so you can really relax
  • Annual salary reviews and KiwiSaver scheme
  • A encouraging and fun team environment, where there is always something happening

To get you started we provide four weeks of full-time paid training; this involves class room learning, working alongside our friendly team, and getting outside to see what it takes to keep New Zealand moving. 

We are also proud to offer employees a level 3 NZQA Certificate in Contact Centres, through our education programme with Skills.

Go on, apply!

With almost 1000 employees the AA cultivates a strong team culture; where there is always support in your development and progression

If this sounds like you apply online today!

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