Operations Support Administrator - Membership & Brand


If you have a genuine passion for providing exceptional customer service and want a role where you can make a real difference, this could be the one for you.

The AA Member Care team is looking for a versatile team player. A confident written and verbal communicator, you truly care about doing the best for your customer.

You are comfortable understanding policies and processes, but you're not afraid to contribute ideas to continually improve our systems and processes to enhance our Member's experience. Systems savvy, you enjoy variety and have great time management.

If this sounds like you, read on for a little more info about us.

We have over 1.7 million Members and 110 years of history. We're a Club, which means we exist for our Members. More accurately, we exist to deliver our Members not only our iconic roadside assistance, but value with a whole range of exclusive benefits and services.

Based out of head office in the city, we're a small, supportive team. We know what we do matters - and we need one more!

In this role you will become an expert in AA Membership products, processes and systems so you can:

  • Provide exceptional service to our Members enquiring though our online and social media channels
  • Be the first port of call for Membership feedback
  • Share your expertise through maintenance of our training material
  • Own and be part of special projects to identify opportunities and implement change to continuously improve Member experience, processes and systems
  • Build relationships across the AA and become a go-to person for all things Membership
  • Provide administration support for a wide range of Membership activities

Proven communication, customer service and project skills will see you stand out above the rest. The opportunities here at the AA are endless for the right person.


If you have a genuine passion for providing exceptional customer service and want a role where you can make a real difference, this could be the one for you.

The AA Member Care team is looking for a versatile team player. A confident written and verbal communicator, you truly care about doing the best for your customer.

You are comfortable understanding policies and processes, but you're not afraid to contribute ideas to continually improve our systems and processes to enhance our Member's experience. Systems savvy, you enjoy variety and have great time management.

If this sounds like you, read on for a little more info about us.

We have over 1.7 million Members and 110 years of history. We're a Club, which means we exist for our Members. More accurately, we exist to deliver our Members not only our iconic roadside assistance, but value with a whole range of exclusive benefits and services.

Based out of head office in the city, we're a small, supportive team. We know what we do matters - and we need one more!

In this role you will become an expert in AA Membership products, processes and systems so you can:

  • Provide exceptional service to our Members enquiring though our online and social media channels
  • Be the first port of call for Membership feedback
  • Share your expertise through maintenance of our training material
  • Own and be part of special projects to identify opportunities and implement change to continuously improve Member experience, processes and systems
  • Build relationships across the AA and become a go-to person for all things Membership
  • Provide administration support for a wide range of Membership activities

Proven communication, customer service and project skills will see you stand out above the rest. The opportunities here at the AA are endless for the right person.

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