Service Delivery Manager


An exciting opportunity has arisen within AA Battery Service for an automotive professional.

You will be a key member of the SDM team and will report to the National Operations Manager. You will effectively lead, coach, develop & train your Service Delivery Contractors. You will ensure your service delivery contractors continue to achieve KPI metrics and provide stranded motorists the best in class experience.

Your key responsibilities will include but are not limited to:

  • Ensuring Service Delivery Contractors achieve response targets.
  • Providing technical roadside support to the fleet
  • Training & developing Service Delivery Contractors
  • Ensuring the operation is at the forefront of required OH&S standards through scheduled reviews & mystery shopping programs
  • Reporting, analysis & service delivery plans & execution

To ensure you make a smooth transition into the role, you will demonstrate the following:

  • Solid operational management experience
  • Strong internal & external communication skills
  • Ability to lead change
  • Exceptional customer focus
  • Ideally Possess Automotive industry experience and Service delivery management experience

The AA & Club Assist are equal opportunity employers & welcome applications from those with a 'can do' attitude & a motivation & drive to succeed.

Apply today and see where a career with AA Battery Service will take you!


An exciting opportunity has arisen within AA Battery Service for an automotive professional.

You will be a key member of the SDM team and will report to the National Operations Manager. You will effectively lead, coach, develop & train your Service Delivery Contractors. You will ensure your service delivery contractors continue to achieve KPI metrics and provide stranded motorists the best in class experience.

Your key responsibilities will include but are not limited to:

  • Ensuring Service Delivery Contractors achieve response targets.
  • Providing technical roadside support to the fleet
  • Training & developing Service Delivery Contractors
  • Ensuring the operation is at the forefront of required OH&S standards through scheduled reviews & mystery shopping programs
  • Reporting, analysis & service delivery plans & execution

To ensure you make a smooth transition into the role, you will demonstrate the following:

  • Solid operational management experience
  • Strong internal & external communication skills
  • Ability to lead change
  • Exceptional customer focus
  • Ideally Possess Automotive industry experience and Service delivery management experience

The AA & Club Assist are equal opportunity employers & welcome applications from those with a 'can do' attitude & a motivation & drive to succeed.

Apply today and see where a career with AA Battery Service will take you!

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