Bi-Lingual Customer Service Consultant, New Zealand Contact Centre

Bi-Lingual Customer Service Consultant, New Zealand Contact Centre

  • Do you love providing solutions and exceptional service for customers?
  • Do you want to work hard and have fun in a fast paced environment?
  • Ongoing support and coaching to develop your skills and career!

About The Role
Joining our inbound service team as a bi-lingual Service Consultant within the contact centre, you will be the first point of contact for new and existing customers over the phone. You will speak to approximately 50% mandarin speaking customers and 50% English speaking customers. We are a lively bunch and strive to deliver an exceptional experience to our customers. As well as working with great people, you will enjoy a vibrant open-plan office, a supportive environment and fantastic staff benefits. Joining ANZ as a Service Consultant opens the doors to the wider business, giving you the opportunity to kick start your career.
If you see yourself as a people person and have a passion for delivering excellent customer service, this might be the role for you!
In this role, you would have the opportunity to:

  • Receive inbound calls from new and existing mandarin and English speaking customers, assisting with their banking needs;
  • Build positive relationships with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate;
  • Proactively provide beneficial solutions to customers to enhance their banking experience

You will be supported with an initial (fully paid) 8 week training course and ongoing coaching to help you develop and hone all of the skills you will need to be successful. 
We are there when our customers need us, and for this intake the following shifts are on offer: 

  • Start date: Monday 11th February 2019
  • Location: Auckland, Ellerslie, behind the train station
  • Hours: Monday to Friday 9am to 5pm, 37.5 hours per week
  • Training - 8 weeks of full-time training from start date, Monday to Friday, 8:30am to 4:30pm before moving into normal hours and days of work
  • Role type: - Permanent , Full-time

About You
To grow and be successful in this role, you will ideally bring the following:

  • Prior customer service experience – it may be from retail, hospitality, administration, contact centre or any other type of role where you’ve dealt with customers’
  • Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people;
  • A clear, well-spoken phone manner and a desire to learn in a dynamic environment; and
  • Fluent in both Mandarin and English
  • With your naturally empathetic and resilient nature you’ll be able to stay positive even when the pressure may be on.

Our close-knit teams like to combine achieving results with fun. The ANZ contact centre team believes it is important to run different social events such as internal social occasions, dress up days, team bonding games and of course we are all for business-casual Fridays!
As this is a permanent role, you must be a NZ Permanent Resident or NZ or AUS Citizen to apply.
About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
Everyone at ANZ has the opportunity to grow and learn.  At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.
The ANZ values are the foundation of how we work and support our customers.
Integrity – We are honest and fair
Collaboration – We work together for the customer
Accountability – We take ownership and get things done
Respect – We care for all those we serve
Excellence – We challenge ourselves to be better
Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world
To find out more about working at ANZ or to view other opportunities visit If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.
You may apply for this role by visiting ANZ Careers and search for the reference number NEW033849
Please note: Applications close Friday 16th November, and will be reviewed from the opening date of this advertisement.  Depending on the number of applications for these roles, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible

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