Personal Banker, New Zealand Contact Centre

About The Role
Welcome to the Personal Banking team, where the culture is vibrant and fast-paced. We are a lively bunch who strives to exceed results and deliver an exceptional experience to our customers.
The team is recognised for identifying customer needs and delivering the most suitable products or services that are aligned with each individual customer. If you see yourself as a people person, have a passion for delivering an excellent customer experience and want to exceed and deliver top results, then this might be the role for you!
In this role, you would have the opportunity to:

  • Actively discussing ANZ’s full range of insurance, transactional and investments products, along with some lending services
  • Providing professional expertise and maintaining an exceptional level of service to customers to help them meet their financial needs and goals
  • Demonstrate living the ANZ Values with customers and colleagues\

You will be supported with an initial (fully paid) 12 week training course and on-going coaching to help you develop and hone all of the skills you will need to be successful. 

We are there when our customers need us, and for this intake the following shifts are on offer: 

  • Start date – Monday 1st October 2018
  • Location – Wellington CBD
  • Shifts - Variety of shifts options available starting between 10:00am – 1:00pm, flexibility to work one weekend day may be required. 
  • Hours - 7.5 to 10.5 hours per day, a total of 37.5 hours per week


About You

To grow and be successful in this role, you will ideally bring the following:

  • Prior customer service experience – it may be from retail, hospitality, administration, contact centre or any other type of role where you’ve dealt with customers’
  • Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people;
  • A clear, well-spoken phone manner and a desire to learn in a dynamic environment; and
  • With your naturally empathetic and resilient nature you’ll be able to stay positive even when the pressure may be on.

Our close-knit teams like to combine achieving results with fun. The ANZ contact centre team believes it is important to run different social events such as internal social occasions, dress up days, team bonding games and of course we are all for business-casual Fridays!

As this is a permanent role, you must be a NZ Permanent Resident or NZ or AUS Citizen to apply.
About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
Everyone at ANZ has the opportunity to grow and learn.  At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.
The ANZ values are the foundation of how we work and support our customers.

  •  Integrity – Are honest and fair
  • Collaboration – Work together for the customer
  • Accountability – Take ownership and get things done
  • Respect – Care for all those we serve
  • Excellence – Challenge ourselves to be better

Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world
To find out more about working at ANZ or to view other opportunities visit If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.
You may apply for this role by visiting ANZ Careers and search for the reference number NEW033107.
Please note: Applications close Sunday 26 August, and will be reviewed from the opening date of this advertisement.  Depending on the number of applications for these roles, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible

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