Personal Banker

  • Ongoing professional development and career building opportunities
  • Fun and energetic team environment
  • Competitive salary and attractive benefits

About The Role
In this role, you would have the opportunity to:

  • Provide exceptional customer experience, meeting the needs of customers across the Retail product set, excluding Home Lending
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
  • Conduct basic analysis of financial information relating to consumer lending
  • Actively participate in and support bank programmes and initiatives
  • Ensure compliance with ANZ and branch policies and procedures
  • Take responsibility to ‘know your customer’ from a risk perspective
  • Demonstrate living the ANZ Values with customers and colleagues

ANZ’s Retail and Business Banking unit is made up of our extensive branch network, Contact Centres, Business Banking team, and Broker and Mobile mortgage manager units. Our frontline teams are supported by our Products, Digital Channels, Sales & Service Performance, Merchant Business Solutions, Risk and Customer Insights teams. We’re a values driven organisation with a goal of being number one in customer service – this means always working hard to help our customers with a focus on getting it right the first time.

Role Type - Permanent, Full time
Shift - Saturday to Wednesday

Role Location - Tauranga 

About You
To grow and be successful in this role, you will ideally bring the following:

  • Exceptional customer focus
  • Excellent communication and interpersonal skills
  • Sound understanding of compliance
  • A positive attitude with a growth mindset

About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Everyone at ANZ has the opportunity to grow and learn.  At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.

The ANZ values are the foundation of how we work and support our customers.

Integrity – Are honest and fair
Collaboration – Work together for the customer
Accountability – Take ownership and get things done
Respect – Care for all those we serve
Excellence – Challenge ourselves to be better

Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world     

To find out more about working at ANZ or to view other opportunities visit

You may apply for this role by visiting ANZ Careers and search for the reference number NEW031764.

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