Service Consultant

  • Demonstrate your exceptional customer focus and create real customer value
  • Great opportunity to develop your banking and lending career
  • Establish your network within a community 

About The Role

In this role, you would have the opportunity to:

  • Provide exceptional customer experience through quality interactions that meet customers? financial transaction needs at the first point of contact
  • Undertake cash management requirements in an accurate and efficient manner in line with bank process and policy requirements
  • Work collaboratively with colleagues
  • Identify any product that may benefit the customers and refer them on to the relevant person or area of the Bank to help them further
  • Demonstrate living the ANZ Values with customers and colleagues

Role Location: Thames
Role Type: 12 months fixed-term opportunity 
Shift: Monday ? Friday (15 hours - flexible)

ANZ?s Retail and Business Banking unit is made up of our extensive branch network, Contact Centres, Business Banking team, and Broker and Mobile mortgage manager units. Our frontline teams are supported by our Products, Digital Channels, Sales & Service Performance, Merchant Business Solutions, Risk and Customer Insights teams. We?re working really hard as a business unit towards our two goals ? to get to number one in customer service and number one in customer growth.

About You

To grow and be successful in this role, you will ideally bring the following:

  • Previous experience in Customer Service and sales environments which could include Retail and/or Hospitality
  • Strong attention to detail
  • Proven experience in relation to achievement of targets and KPI's is desired but not essential
  • Ability to learn quickly and "think on your feet" 
  • Good customer service and meeting sales targets
  • A positive attitude with a growth mindset 

About ANZ

Our purpose is to shape a world where people and communities thrive. That?s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.


Everyone at ANZ has the opportunity to grow and learn.  At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.


The ANZ values are the foundation of how we work and support our customers.

Integrity ? Are honest and fair

Collaboration ? Work together for the customer

Accountability ? Take ownership and get things done

Respect ? Care for all those we serve

Excellence ? Challenge ourselves to be better


T? Ao, N? T? Ara ? E whakanuia ana e ANZ ng? mea M?ori katoa

Your world, your way ? ANZ celebrating all things M?ori


We work flexibly at ANZ. Talk to us about how this role could be flexible for you.


ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world      


To find out more about working at ANZ or to view other opportunities visit


You may apply for this role by visiting ANZ Careers and search for the reference number NEW031880.


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