Solutions Consultant

  • Are you passionate about customer service?
  • Vibrant, dynamic & fast-paced environment
  • A great opportunity to start a banking career with ANZ!

About The Roles
We have several fantastic opportunities available, to suit a range of lifestyles. Step into the world of banking with ANZ, as a member of our Evening or Overnight team!
In this role, you would have the opportunity to:

  • Identify and resolve complex customers’ requests at first and second point of contact
  • Manage customer complaints and, if necessary, escalate to a team leader in a courteous manner providing all customer information
  • Provide a welcoming, friendly and informative style of customer service
  • Coach customers on ANZ Australia’s vast range of products and services
  • Educate and refer customers to the relevant product portfolios

Role Location: Tory Street Campus, Wellington
Role Type: Permanent full time (rostered)
Hours: Evening and Overnight shifts available
About You
To grow and be successful in this role, you will ideally bring the following:

  • Outstanding communication skills
  • Dedication to customer service
  • Experience in handling complex inbound phone enquiries
  • Positive, friendly phone manner
  • Contact centre experience preferred (but not essential)

About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
Everyone at ANZ has the opportunity to grow and learn.  At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.
The ANZ values are the foundation of how we work and support our customers.
Integrity – Are honest and fair
Collaboration – Work together for the customer
Accountability – Take ownership and get things done
Respect – Care for all those we serve
Excellence – Challenge ourselves to be better
Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world      
To find out more about working at ANZ or to view other opportunities visit
You may apply for this role by visiting ANZ Careers and search for the reference number NEW032291.

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