Transformation Manager


  • Transform the way we work - culture, process, and structure
  • Work closely with the Product owners to turn strategy into action
  • Ensure all teams work using methodologies that enable speed and quality

About The Role

As the Transformation Manager you would have the opportunity to:

  • Transform the way we work (culture, process, and structure) across Customer Resolution. This role will work closely with the Product owner to turn strategy into action. Gaining a clear understanding of key roadblocks and implementing ideas and actions to change these roadblocks to allow speed, quality and efficient delivery of resolution outcomes.
  • Drive strategic direction of delivery methodologies across Customer Resolution
  • Support delivery of controls alongside the relevant product owners
  • Develop, document, manage and optimise operational processes
  • Actively  challenging status quo and open to being challenged to achieve the desired outcomes
  • Strong facilitation capability to achieve desired outcomes
  • Establish and maintain key internal relationships across end to end value chain and pan bank
  • Contribute to the leadership of Customer resolution and wider Product teams
  • Be a knowledgeable and collaborative business partner

 

Role Location: Auckland

Role Type: 12 month Fixed Term Contract

 

About You
To grow and be successful in this role, you will ideally bring the following:

  • Goal oriented with a strong service ethic balanced with commercial acumen
  • Strong focus on best practice and improvement
  • Experience influencing large scale change across organisations e.g. culture change
  • Strong interpersonal skills - Comfortable communicating to all levels within ANZ
  • Demonstrated ability to solve complex problems and improve processes end to end for a better customer experience (internal and external) in conjunction with stakeholders where there may or may not be full ownership
  • Agile development and Project Delivery experience outside of technology (preferred)
  • Motivated with the ability to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelines

About ANZ

Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

 

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

 

The ANZ values are the foundation of how we work and support our customers.

 

Integrity – We are honest and fair

Collaboration – We work together for the customer

Accountability – We take ownership and get things done

Respect – We care for all those we serve

Excellence – We challenge ourselves to be better

 

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

 

ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world.

 

To find out more about working at ANZ or to view other opportunities visit anz.co.nz/careers

 

You may apply for this role by visiting ANZ Careers and search for the reference number NEW039094.

 

Applications close Sunday 19th January 2020. 


  • Transform the way we work - culture, process, and structure
  • Work closely with the Product owners to turn strategy into action
  • Ensure all teams work using methodologies that enable speed and quality

About The Role

As the Transformation Manager you would have the opportunity to:

  • Transform the way we work (culture, process, and structure) across Customer Resolution. This role will work closely with the Product owner to turn strategy into action. Gaining a clear understanding of key roadblocks and implementing ideas and actions to change these roadblocks to allow speed, quality and efficient delivery of resolution outcomes.
  • Drive strategic direction of delivery methodologies across Customer Resolution
  • Support delivery of controls alongside the relevant product owners
  • Develop, document, manage and optimise operational processes
  • Actively  challenging status quo and open to being challenged to achieve the desired outcomes
  • Strong facilitation capability to achieve desired outcomes
  • Establish and maintain key internal relationships across end to end value chain and pan bank
  • Contribute to the leadership of Customer resolution and wider Product teams
  • Be a knowledgeable and collaborative business partner

 

Role Location: Auckland

Role Type: 12 month Fixed Term Contract

 

About You
To grow and be successful in this role, you will ideally bring the following:

  • Goal oriented with a strong service ethic balanced with commercial acumen
  • Strong focus on best practice and improvement
  • Experience influencing large scale change across organisations e.g. culture change
  • Strong interpersonal skills - Comfortable communicating to all levels within ANZ
  • Demonstrated ability to solve complex problems and improve processes end to end for a better customer experience (internal and external) in conjunction with stakeholders where there may or may not be full ownership
  • Agile development and Project Delivery experience outside of technology (preferred)
  • Motivated with the ability to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelines

About ANZ

Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

 

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

 

The ANZ values are the foundation of how we work and support our customers.

 

Integrity – We are honest and fair

Collaboration – We work together for the customer

Accountability – We take ownership and get things done

Respect – We care for all those we serve

Excellence – We challenge ourselves to be better

 

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

 

ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world.

 

To find out more about working at ANZ or to view other opportunities visit anz.co.nz/careers

 

You may apply for this role by visiting ANZ Careers and search for the reference number NEW039094.

 

Applications close Sunday 19th January 2020. 

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