Client Liaison Executive


Client Liaison Executive - 52861

Analytics - New Zealand Auckland, Auckland 

We are the world’s largest market research company and are currently looking for a Client Liaison Executive to join our Retail Operations team. The role is based in our Takapuna, Auckland office but will be working with many teams across Asia Pacific so the work is varied and interesting. This is an ideal entry level position for a recent graduate who is a “people person”, as the role involves a lot of client interaction.
 
Nielsen’s Retail Operations takes scanned data from retailers and transforms the data into weekly databases providing our clients with sales and distribution reports. We’re a fun, smart team, full of curious minds that are constantly learning from each other and from our clients. We’re a global company in 100+ markets which means your career could go anywhere.
 
We put our clients at the centre of what we do, we work hard, and everyone contributes to a team environment of learning and fun.  Nielsen also places a great importance in giving back to the community.  In fact, we take a day out of the office every year to contribute to the community and have opportunities to get involved in company initiatives that drive social good, social outings as well as personal health & wellbeing.

Within Operations, your role is to translate client needs into technical specifications to enable the client to process their data efficiently.

Key Responsibilities
Act as front and face for the Nielsen operations team, both internally towards our Client Services team, and directly at client site for priority clients:

  • Capture client requirements around database setup and adaptations, interpreting the client need and working with different stakeholders to provide the best solution
  • Manage communication with client and client services team around the impact of changes to client deliverables
  • Communicate operational improvement initiatives in a clear and understandable manner both to internal stakeholders and to your selected clients

Have accountability for timely and quality execution of client requests, either requested by the client directly or via the Client Services team:

  • Initial analysis of client requests and raises tickets brought by clients or Client Services through the appropriate channel
  • Follow up on outstanding client tickets and ensures on time and on quality execution, as well as prompt escalation/communication if potential issues arise
  • Problem solving to find out what could be causing issues or discrepancies and the ability to escalate where required
  • Executes a final quality check/validation on client database deliverables to ensure client requirements have been executed as expected prior to delivery.
  • Supports the quality team in root cause analysis and communicates action plans to client
  • Reports quality metrics on behalf of clients, including databases delivered with errors.

Develop and manage relationships across senior members of Nielsen and the Major Manufacturing clients:

  • Category expertise; Learn and understand the Clients products and categories, propose and align their data standards.
  • Engage with the quality lead to apply process improvement learnings within your way of working and ensure clients quality issues are addressed
  • Support the implementation of action plans where Client or Client Service involvement is required.
  • Communicate delivery requirements to Output Lead

Key role requirements:
Essential

  • 1-2 years’ experience in any Operational or Client facing role
  • Some database or data analytics exposure
  • Good technology skills – basics include MS Word, Excel, Power Point, Gmail
  • Strong communication skills, both verbal and written and very good English.
  • Ability to build relationships and work with people from different regions and cultures.
  • Excellent administrative and organisational skills and an eye for detail.
  • Good business acumen and a pro-active approach to problem solving.
  • A good decision maker who is able to drive/manage projects forwards to meet client needs.
  • Confident and enthusiastic person who is able to manage a varied and unpredictable workload with minimum supervision.
  • Excellent relationship management skills to liaise with commercial, clients and GBS on and offshore teams
  • Ability to work under pressure and to ask for support when required.
  • Confident and enthusiastic person who is able to manage a varied and unpredictable workload without supervision.
  • Be able to work in a collaborative way, sharing learnings and best practices

Preferred

  • Client facing experience
  • Industry experience preferably including some Nielsen
  • Analytics background: Economics, Mathematics, Statistics
     

Life at Nielsen

At Nielsen, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities! 

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us. 

We’re steadfastly inclusive. Nielsen is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates engage, include and decide in order to move swiftly and boldly, while keeping our clients at the heart of everything we do.

But wait, there’s more! 

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement!

We provide medical insurance, life insurance and income protection along with a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.

If you feel like this is the right fit, click apply and tell us all about you!

#LI-MYS

ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com

Job Type: Regular 

Primary Location:  Auckland,Auckland 

Travel:  No 


Client Liaison Executive - 52861

Analytics - New Zealand Auckland, Auckland 

We are the world’s largest market research company and are currently looking for a Client Liaison Executive to join our Retail Operations team. The role is based in our Takapuna, Auckland office but will be working with many teams across Asia Pacific so the work is varied and interesting. This is an ideal entry level position for a recent graduate who is a “people person”, as the role involves a lot of client interaction.
 
Nielsen’s Retail Operations takes scanned data from retailers and transforms the data into weekly databases providing our clients with sales and distribution reports. We’re a fun, smart team, full of curious minds that are constantly learning from each other and from our clients. We’re a global company in 100+ markets which means your career could go anywhere.
 
We put our clients at the centre of what we do, we work hard, and everyone contributes to a team environment of learning and fun.  Nielsen also places a great importance in giving back to the community.  In fact, we take a day out of the office every year to contribute to the community and have opportunities to get involved in company initiatives that drive social good, social outings as well as personal health & wellbeing.

Within Operations, your role is to translate client needs into technical specifications to enable the client to process their data efficiently.

Key Responsibilities
Act as front and face for the Nielsen operations team, both internally towards our Client Services team, and directly at client site for priority clients:

  • Capture client requirements around database setup and adaptations, interpreting the client need and working with different stakeholders to provide the best solution
  • Manage communication with client and client services team around the impact of changes to client deliverables
  • Communicate operational improvement initiatives in a clear and understandable manner both to internal stakeholders and to your selected clients

Have accountability for timely and quality execution of client requests, either requested by the client directly or via the Client Services team:

  • Initial analysis of client requests and raises tickets brought by clients or Client Services through the appropriate channel
  • Follow up on outstanding client tickets and ensures on time and on quality execution, as well as prompt escalation/communication if potential issues arise
  • Problem solving to find out what could be causing issues or discrepancies and the ability to escalate where required
  • Executes a final quality check/validation on client database deliverables to ensure client requirements have been executed as expected prior to delivery.
  • Supports the quality team in root cause analysis and communicates action plans to client
  • Reports quality metrics on behalf of clients, including databases delivered with errors.

Develop and manage relationships across senior members of Nielsen and the Major Manufacturing clients:

  • Category expertise; Learn and understand the Clients products and categories, propose and align their data standards.
  • Engage with the quality lead to apply process improvement learnings within your way of working and ensure clients quality issues are addressed
  • Support the implementation of action plans where Client or Client Service involvement is required.
  • Communicate delivery requirements to Output Lead

Key role requirements:
Essential

  • 1-2 years’ experience in any Operational or Client facing role
  • Some database or data analytics exposure
  • Good technology skills – basics include MS Word, Excel, Power Point, Gmail
  • Strong communication skills, both verbal and written and very good English.
  • Ability to build relationships and work with people from different regions and cultures.
  • Excellent administrative and organisational skills and an eye for detail.
  • Good business acumen and a pro-active approach to problem solving.
  • A good decision maker who is able to drive/manage projects forwards to meet client needs.
  • Confident and enthusiastic person who is able to manage a varied and unpredictable workload with minimum supervision.
  • Excellent relationship management skills to liaise with commercial, clients and GBS on and offshore teams
  • Ability to work under pressure and to ask for support when required.
  • Confident and enthusiastic person who is able to manage a varied and unpredictable workload without supervision.
  • Be able to work in a collaborative way, sharing learnings and best practices

Preferred

  • Client facing experience
  • Industry experience preferably including some Nielsen
  • Analytics background: Economics, Mathematics, Statistics
     

Life at Nielsen

At Nielsen, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities! 

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us. 

We’re steadfastly inclusive. Nielsen is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates engage, include and decide in order to move swiftly and boldly, while keeping our clients at the heart of everything we do.

But wait, there’s more! 

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement!

We provide medical insurance, life insurance and income protection along with a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.

If you feel like this is the right fit, click apply and tell us all about you!

#LI-MYS

ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com

Job Type: Regular 

Primary Location:  Auckland,Auckland 

Travel:  No 

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