Account Specialist


Context of the role

We have a vision to lead the energy sector to a lower carbon future and to make it possible for customers to decarbonise their energy use sustainably. One example is our new Demand Flexibility platform that rewards customers for being flexible with when, and how they use electricity. At the core of our vision is the Collaborative Solutions team, partnering with our commercial, industrial and public sector customers to help meet their energy needs of today through electricity sales and also helping them understand and transition to a more efficient and lower carbon future.

How you’ll be successful

  • Your heart will be filled with curiosity and have an incontestable quest for growth
  • With no two days ever being the same, your mental strength will be tested. Additionally if you pride yourself on your resilience you’ll be a high achiever. In return the opportunity for both career and personal growth is second to none as the ambitious and proactive will be rewarded
  • If you enjoy working in the ‘grey’ as well as the black and white, you’ll go far
  • It goes without saying that you’ll not only respect the notion of ‘teamness’ but thrive in these environments. We at Contact Energy, place a significant importance on sharing ideas no matter how bold they are
  • This notion is transferred to all parts of the business especially when you’ll be communicating, working and engaging with internal, external and third parties

What you’ll do

The Account Specialist provides integral support to our Collaborative Solutions Leads by providing a high level of analytics and marketing assistance to build and strengthen the portfolio and add value to the customer. The role will play a proactive part in the marketing and selling of our products through management of a subset of the client base, and proactive engagement to “C” class clients and sites.

  • Work as a cohesive commercial unit with the Collaborative Solutions Leads to provide exceptional “Best in class” service
  • Manage Customer Offers from Pricing to onboarding:
  • Develop pricing for RFP opportunities
  • Liaise with the Trading team on trading position, terms and validity periods
  • Produce customer pitch documents representing the offer, addressing customer/RFP specific questions, and including any value-adds that may be available
  • Manage SLAs and timeframes for internal and external stakeholders
  • Liaise with Brokers and seek feedback on all opportunities to ensure strong conversion rates, and revenues are maximised while remaining competitive
  • Understand the contractual terms and ensure the Contract and T&C’s are correct and fit for purpose and work with legal on special clauses if required
  • Onboard the client within the SAP and Salesforce environment, ensuring great communications with the customer along the journey.
  • Support a portfolio of clients within the Client Managers remit, which may include onsite visits, service, and active management.
  • Support in the development and implementation of customer communications and processes, strategies and campaigns to facilitate the acquisition and retention of customers.
  • Provide in depth customer analysis on usage, load and behaviours to identify areas of opportunity to add value to the client, and support deeper, more meaningful conversations, while identifying opportunities for Ventures projects and energy solutions.
  • Provide optimal customer service to our client base including quality, value add responses to customer queries.

The type of experience you’ll bring to the role

  • Super user of Excel and Microsoft Word
  • Proven analytical skills
  • A solid work ethic, positive attitude and great communication skills are essential for this role
  • Ability to prioritise workload to effectively manage competing priorities on multiple pieces of work
  • Strong attention to detail & lateral thinking skills
  • Experience with data driven tools
  • Graduate qualification in data analytics, marketing, engineering or similar would be advantageous.

Applications close 5pm Sunday 21st July 2019. For any additional information please contact the Talent Team at resourcingteam@contactenergy.co.nz 


Context of the role

We have a vision to lead the energy sector to a lower carbon future and to make it possible for customers to decarbonise their energy use sustainably. One example is our new Demand Flexibility platform that rewards customers for being flexible with when, and how they use electricity. At the core of our vision is the Collaborative Solutions team, partnering with our commercial, industrial and public sector customers to help meet their energy needs of today through electricity sales and also helping them understand and transition to a more efficient and lower carbon future.

How you’ll be successful

  • Your heart will be filled with curiosity and have an incontestable quest for growth
  • With no two days ever being the same, your mental strength will be tested. Additionally if you pride yourself on your resilience you’ll be a high achiever. In return the opportunity for both career and personal growth is second to none as the ambitious and proactive will be rewarded
  • If you enjoy working in the ‘grey’ as well as the black and white, you’ll go far
  • It goes without saying that you’ll not only respect the notion of ‘teamness’ but thrive in these environments. We at Contact Energy, place a significant importance on sharing ideas no matter how bold they are
  • This notion is transferred to all parts of the business especially when you’ll be communicating, working and engaging with internal, external and third parties

What you’ll do

The Account Specialist provides integral support to our Collaborative Solutions Leads by providing a high level of analytics and marketing assistance to build and strengthen the portfolio and add value to the customer. The role will play a proactive part in the marketing and selling of our products through management of a subset of the client base, and proactive engagement to “C” class clients and sites.

  • Work as a cohesive commercial unit with the Collaborative Solutions Leads to provide exceptional “Best in class” service
  • Manage Customer Offers from Pricing to onboarding:
  • Develop pricing for RFP opportunities
  • Liaise with the Trading team on trading position, terms and validity periods
  • Produce customer pitch documents representing the offer, addressing customer/RFP specific questions, and including any value-adds that may be available
  • Manage SLAs and timeframes for internal and external stakeholders
  • Liaise with Brokers and seek feedback on all opportunities to ensure strong conversion rates, and revenues are maximised while remaining competitive
  • Understand the contractual terms and ensure the Contract and T&C’s are correct and fit for purpose and work with legal on special clauses if required
  • Onboard the client within the SAP and Salesforce environment, ensuring great communications with the customer along the journey.
  • Support a portfolio of clients within the Client Managers remit, which may include onsite visits, service, and active management.
  • Support in the development and implementation of customer communications and processes, strategies and campaigns to facilitate the acquisition and retention of customers.
  • Provide in depth customer analysis on usage, load and behaviours to identify areas of opportunity to add value to the client, and support deeper, more meaningful conversations, while identifying opportunities for Ventures projects and energy solutions.
  • Provide optimal customer service to our client base including quality, value add responses to customer queries.

The type of experience you’ll bring to the role

  • Super user of Excel and Microsoft Word
  • Proven analytical skills
  • A solid work ethic, positive attitude and great communication skills are essential for this role
  • Ability to prioritise workload to effectively manage competing priorities on multiple pieces of work
  • Strong attention to detail & lateral thinking skills
  • Experience with data driven tools
  • Graduate qualification in data analytics, marketing, engineering or similar would be advantageous.

Applications close 5pm Sunday 21st July 2019. For any additional information please contact the Talent Team at resourcingteam@contactenergy.co.nz 

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