Account Specialist


Account Support Specialist

Context of the role

We have a vision to lead the energy sector to a lower carbon future and to make it possible for customers to decarbonise their energy use sustainably. One example is our new Demand Flexibility platform that rewards customers for being flexible with when, and how they use electricity. At the core of our vision is the Collaborative Solutions team, partnering with our commercial, industrial and public sector customers to help meet their energy needs of today through electricity sales and also helping them understand and transition to a more efficient and lower carbon future.

How you ’ ll be successful

  • Customers are at the forefront of everything you do
  • Your heart will be filled with curiosity and have an incontestable quest for growth
  • You love to work with data to find 'better ways of doing things' for our business and our customers
  • You are comfortable having commercial conversations with our customers that range from very complex to general customer care enquires
  • With no two days ever being the same, your mental strength will be tested. Additionally if you pride yourself on your resilience you’ll be a high achiever

What you’ll do

The Account Support Specialist provides integral support to our Collaborative Solutions Leads (Account Managers) by providing a high level of analytics and marketing assistance to build and strengthen the portfolio and add value to the customer. The role will play a proactive part in the marketing and selling of our products through management of a subset of the client base and proactive engagement to clients and sites.

  • Manager customer offers from pricing to onboarding
  • Produce customer pitch documents representing the offer, addressing customer/RFP specific questions, including any value-adds that may be available
  • Manage SLAs and timeframes for internal and external stakeholders
  • Support in the development and implementation of customer communications and processes, strategies and campaigns to facilitate the acquisition and retention of customers
  • Support a portfolio of clients which may include onsite visits, service and active management
  • Provide optimal customer service to our client base including quality, value add responses to customer queries.

The type of experience you’ll bring

  • Customer support experience in a B2B world
  • Super user of excel and microsoft word
  • Proven analytical skills
  • A solid work ethic, positive attitude and great communication skills are essential
  • Ability to prioritise workload
  • Strong attention to detail
  • Experience with data driven tools.

Account Support Specialist

Context of the role

We have a vision to lead the energy sector to a lower carbon future and to make it possible for customers to decarbonise their energy use sustainably. One example is our new Demand Flexibility platform that rewards customers for being flexible with when, and how they use electricity. At the core of our vision is the Collaborative Solutions team, partnering with our commercial, industrial and public sector customers to help meet their energy needs of today through electricity sales and also helping them understand and transition to a more efficient and lower carbon future.

How you ’ ll be successful

  • Customers are at the forefront of everything you do
  • Your heart will be filled with curiosity and have an incontestable quest for growth
  • You love to work with data to find 'better ways of doing things' for our business and our customers
  • You are comfortable having commercial conversations with our customers that range from very complex to general customer care enquires
  • With no two days ever being the same, your mental strength will be tested. Additionally if you pride yourself on your resilience you’ll be a high achiever

What you’ll do

The Account Support Specialist provides integral support to our Collaborative Solutions Leads (Account Managers) by providing a high level of analytics and marketing assistance to build and strengthen the portfolio and add value to the customer. The role will play a proactive part in the marketing and selling of our products through management of a subset of the client base and proactive engagement to clients and sites.

  • Manager customer offers from pricing to onboarding
  • Produce customer pitch documents representing the offer, addressing customer/RFP specific questions, including any value-adds that may be available
  • Manage SLAs and timeframes for internal and external stakeholders
  • Support in the development and implementation of customer communications and processes, strategies and campaigns to facilitate the acquisition and retention of customers
  • Support a portfolio of clients which may include onsite visits, service and active management
  • Provide optimal customer service to our client base including quality, value add responses to customer queries.

The type of experience you’ll bring

  • Customer support experience in a B2B world
  • Super user of excel and microsoft word
  • Proven analytical skills
  • A solid work ethic, positive attitude and great communication skills are essential
  • Ability to prioritise workload
  • Strong attention to detail
  • Experience with data driven tools.
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