Senior IT Commercial Manager


Context of the role

This role is not for the faint hearted. We are on the hunt for a Senior IT Commercial Manager to join our Customer Technology group and lead the business and commercial needs of Customer Technology. You will be responsible for managing the day to day partner interactions, strategic sourcing, tendering and commercial activities (but not limited to). Along with your deep commercial networks you will also support our Chief Information Officer and be part of technology leadership team.

You will lead the definition of IT governance, partnering with the Customer Technology leadership team and the business. You will have a natural focus on the future of technology and take real ownership in developing tools and processes for IT supplier governance capabilities including portfolio management. Your success will be measured by your drive to achieve business objectives and services ensuring that the level of service is delivered with all commercial risk managed. You will work collaboratively with the teams within Customer Technology, the Corporate Governance Team and others to develop fit for purpose solutions.


What you’ll do

  • Commercial Performance Oversight – Managing and leading the commercial activities related to Customer Technologies and Digital’s suppliers, through instating commercial controls and enablers (inputs) and demonstrating value for money using quantitative performance measures (outputs).
  • Strategic Alignment – Managing the strategic alignment between wider IT requirements / Business Strategy and IT Supplier partnerships. Where appropriate develop and manage a Supplier Roadmap with the support of the Chief Information Officer, Customer Technology Leadership and Digital teams that aligns to IT Roadmap and IT Business Strategy.
  • Strategic Planning – Innovate and improve supplier collaboration by identify opportunities and implementing solutions to improve planning and governance capabilities.
  • Trusted Advisor – Diagnosing business and supplier problems and challenges, translation these into the right recommendations to improve the situation.
  • Maturity Assessment – Managing the evaluation of processes, frameworks, resourcing models (but not limited to) to determine ability to achieve commercial objectives. Managing maturity through developing process/initiative via continual improvement plans/initiatives whilst adopting a process, people, and technology approach.
  • Best Practice - Leveraging leading-edge industry best practice to advance Customer Technology and supplier/partner commercial strategy to mature the commercial offering to Customer Technology and the wider Contact.
  • Negotiation – Effectively negotiating commercially and operationally fit agreements/outcomes that eliminate and manage any risk whilst maintaining relationships and creating value based outcomes that’s maximise returns for Contact.
  • Supply Chain Management – Managing and supporting the supply chain (relationships, products, services, processes and activities) required to meet Customer Technology objectives.
  • Category Management – Ensuring ongoing strategic alignment between Customer Technology/Business Strategy and developing and managing Category Plans with the Customer Technology Leadership Team to support alignment to IT Roadmap and Business Strategy.
  • Strategic Sourcing /Procurement – Managing and working with stakeholders (functional, procurement and supplier) to develop strategies, initiatives and tactics for procurement category initiatives. This is achieved through providing leadership, identifying, creating and implementing initiatives to maximise value and ensure ongoing management of existing supplier contracts and relationships.
  • Supplier Relationship Management – Manage the strategic planning and interactions with suppliers that provide critical and strategic services (Tier One and Two) to Customer Technology whilst maximising value via these interactions and creating closer, more collaborative relationships in order to uncover and realise new value and reduce risk of failure.
  • Supplier Governance – Mitigating any loss of value by managing supplier governance by working and providing internal stakeholder with the tools and mechanisms to create value and grow the relationships.
  • Continuous Improvement – Identify opportunities to drive improved efficiencies within Customer Technology.
  • Contract Lifecycle Management - Responsible for the management of negotiating contracts and ensuring compliance. Responsible for documenting and agreeing on any changes or amendments that may arise during its implementation or execution and providing recommendations for execution and managed via the lifecycle of the contract(s).
  • Mentoring and Coaching – Playing the role of developing the team.

How you’ll be successful

  • Ability to articulate and effectively communicate risks and issues and is able to align decision making to the business strategy.
  • Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation.
  • Extremely trustworthy with high standards of personal integrity
  • Ability to evaluate information, determine options and select the solution which best matches the business needs.
  • Excellent influencing and negotiation skills.

The type of experience you’ll bring to the role

  • 10 plus years working experience in Commercial, Service Delivery, Project and Contract Management.
  • Extensive experience within related functions such as contract management, business engagement, and a strong understanding of the technical aspects of IT.
  • Knowledge of outsourcing market and industry trends.
  • Strong analytical and commercial skills to identify commercial opportunities and risk.
  • Strong organisational skills and able to manage changing priorities.
  • A strong communicator with the ability to engage senior and executive level stakeholders.
  • Strong commercial acumen and proven track record of delivery.
  • Strong leadership behaviours and capability.
  • Experience on both client and supplier side.

Applications close on Wednesday 12th June 2019. For any additional information please contact our Talent Team on resourcingteam@contactenergy.co.nz


Context of the role

This role is not for the faint hearted. We are on the hunt for a Senior IT Commercial Manager to join our Customer Technology group and lead the business and commercial needs of Customer Technology. You will be responsible for managing the day to day partner interactions, strategic sourcing, tendering and commercial activities (but not limited to). Along with your deep commercial networks you will also support our Chief Information Officer and be part of technology leadership team.

You will lead the definition of IT governance, partnering with the Customer Technology leadership team and the business. You will have a natural focus on the future of technology and take real ownership in developing tools and processes for IT supplier governance capabilities including portfolio management. Your success will be measured by your drive to achieve business objectives and services ensuring that the level of service is delivered with all commercial risk managed. You will work collaboratively with the teams within Customer Technology, the Corporate Governance Team and others to develop fit for purpose solutions.


What you’ll do

  • Commercial Performance Oversight – Managing and leading the commercial activities related to Customer Technologies and Digital’s suppliers, through instating commercial controls and enablers (inputs) and demonstrating value for money using quantitative performance measures (outputs).
  • Strategic Alignment – Managing the strategic alignment between wider IT requirements / Business Strategy and IT Supplier partnerships. Where appropriate develop and manage a Supplier Roadmap with the support of the Chief Information Officer, Customer Technology Leadership and Digital teams that aligns to IT Roadmap and IT Business Strategy.
  • Strategic Planning – Innovate and improve supplier collaboration by identify opportunities and implementing solutions to improve planning and governance capabilities.
  • Trusted Advisor – Diagnosing business and supplier problems and challenges, translation these into the right recommendations to improve the situation.
  • Maturity Assessment – Managing the evaluation of processes, frameworks, resourcing models (but not limited to) to determine ability to achieve commercial objectives. Managing maturity through developing process/initiative via continual improvement plans/initiatives whilst adopting a process, people, and technology approach.
  • Best Practice - Leveraging leading-edge industry best practice to advance Customer Technology and supplier/partner commercial strategy to mature the commercial offering to Customer Technology and the wider Contact.
  • Negotiation – Effectively negotiating commercially and operationally fit agreements/outcomes that eliminate and manage any risk whilst maintaining relationships and creating value based outcomes that’s maximise returns for Contact.
  • Supply Chain Management – Managing and supporting the supply chain (relationships, products, services, processes and activities) required to meet Customer Technology objectives.
  • Category Management – Ensuring ongoing strategic alignment between Customer Technology/Business Strategy and developing and managing Category Plans with the Customer Technology Leadership Team to support alignment to IT Roadmap and Business Strategy.
  • Strategic Sourcing /Procurement – Managing and working with stakeholders (functional, procurement and supplier) to develop strategies, initiatives and tactics for procurement category initiatives. This is achieved through providing leadership, identifying, creating and implementing initiatives to maximise value and ensure ongoing management of existing supplier contracts and relationships.
  • Supplier Relationship Management – Manage the strategic planning and interactions with suppliers that provide critical and strategic services (Tier One and Two) to Customer Technology whilst maximising value via these interactions and creating closer, more collaborative relationships in order to uncover and realise new value and reduce risk of failure.
  • Supplier Governance – Mitigating any loss of value by managing supplier governance by working and providing internal stakeholder with the tools and mechanisms to create value and grow the relationships.
  • Continuous Improvement – Identify opportunities to drive improved efficiencies within Customer Technology.
  • Contract Lifecycle Management - Responsible for the management of negotiating contracts and ensuring compliance. Responsible for documenting and agreeing on any changes or amendments that may arise during its implementation or execution and providing recommendations for execution and managed via the lifecycle of the contract(s).
  • Mentoring and Coaching – Playing the role of developing the team.

How you’ll be successful

  • Ability to articulate and effectively communicate risks and issues and is able to align decision making to the business strategy.
  • Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation.
  • Extremely trustworthy with high standards of personal integrity
  • Ability to evaluate information, determine options and select the solution which best matches the business needs.
  • Excellent influencing and negotiation skills.

The type of experience you’ll bring to the role

  • 10 plus years working experience in Commercial, Service Delivery, Project and Contract Management.
  • Extensive experience within related functions such as contract management, business engagement, and a strong understanding of the technical aspects of IT.
  • Knowledge of outsourcing market and industry trends.
  • Strong analytical and commercial skills to identify commercial opportunities and risk.
  • Strong organisational skills and able to manage changing priorities.
  • A strong communicator with the ability to engage senior and executive level stakeholders.
  • Strong commercial acumen and proven track record of delivery.
  • Strong leadership behaviours and capability.
  • Experience on both client and supplier side.

Applications close on Wednesday 12th June 2019. For any additional information please contact our Talent Team on resourcingteam@contactenergy.co.nz

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