Senior Business Analyst


Empowering our customers is at the heart of what we do along with investing in our people. We provide a range of benefits like health insurance for you and your family, the chance to work flexibly, a day off to celebrate "you", a world of opportunities to progress your career, supporting you to volunteer your time in the community, and supporting your life at home through our award-winning parental leave policy.


Our Technology team are on the cutting edge of technology, we are changing the technical landscape of New Zealand. We are proud to be supporting businesses through technology and partnerships to be Ready to take on complex solutions and achieve huge millstones. This is only made possible by our diverse team of experts that understand the technical and commercial environment our customers operate in and will operate in, in the future.

The purpose of the Senior Business Analyst role is to ensure the development of fit for purpose solutions and processes, inclusive of consideration of Customer Experience (CX), and User Experience (UX), by performing end to end requirements elicitation, documentation, and analysis; as well as business process mapping, analysis and design.

This role’s accountabilities span all business functions of Vodafone, including Consumer, Enterprise, and Customer Operations – ensuring that Vodafone’s strategic and tactical objectives are realised in the solutions that IT & Digital delivers.

 

What will I be doing?

  • Execute project scope analysis, documentation, and approval to proceed with the initiative
  • High quality analysis and requirements definition, including advocacy and SME input into the process frameworks and applications of the organisation
  • Ensuring project requirements are accurately represented in solutions developed and implemented into production environment
  • Process design and change management
  • Delivery of the end to end analysis and process design to ensure timely and accurate resolution of quality and initiatives impediments.
  • Embed key customer experience considerations and digital channel impacts into projects early in the project lifecycle.
  • Contribute to developing quality standards for BA outputs and other improvement initiatives, including documentation, completeness, and traceability of requirements

 
What will I bring?

  • Extensive experience as a Business Analyst, with some experience as a Senior, operating within a technology business
  • Experience of enterprise analysis and process design
  • Familiarity with analysis toolsets such as Jira, Confluence, Bizagi, Promapp, Enterprise Architect, and Aris
  • Strong skills in identifying, developing and implementing business change and process improvement initiatives
  • An understanding of Telecommunications frameworks and applications would be highly desirable

With Vodafone, your unique talents and experience will help us deliver an unmatched experience to our customers and the communities we serve. In return you’ll enjoy equal opportunities in an inclusive and flexible working environment, in a diverse team of extraordinary people, while you’re growing your career here in Aotearoa, or globally.

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Empowering our customers is at the heart of what we do along with investing in our people. We provide a range of benefits like health insurance for you and your family, the chance to work flexibly, a day off to celebrate "you", a world of opportunities to progress your career, supporting you to volunteer your time in the community, and supporting your life at home through our award-winning parental leave policy.


Our Technology team are on the cutting edge of technology, we are changing the technical landscape of New Zealand. We are proud to be supporting businesses through technology and partnerships to be Ready to take on complex solutions and achieve huge millstones. This is only made possible by our diverse team of experts that understand the technical and commercial environment our customers operate in and will operate in, in the future.

The purpose of the Senior Business Analyst role is to ensure the development of fit for purpose solutions and processes, inclusive of consideration of Customer Experience (CX), and User Experience (UX), by performing end to end requirements elicitation, documentation, and analysis; as well as business process mapping, analysis and design.

This role’s accountabilities span all business functions of Vodafone, including Consumer, Enterprise, and Customer Operations – ensuring that Vodafone’s strategic and tactical objectives are realised in the solutions that IT & Digital delivers.

 

What will I be doing?

  • Execute project scope analysis, documentation, and approval to proceed with the initiative
  • High quality analysis and requirements definition, including advocacy and SME input into the process frameworks and applications of the organisation
  • Ensuring project requirements are accurately represented in solutions developed and implemented into production environment
  • Process design and change management
  • Delivery of the end to end analysis and process design to ensure timely and accurate resolution of quality and initiatives impediments.
  • Embed key customer experience considerations and digital channel impacts into projects early in the project lifecycle.
  • Contribute to developing quality standards for BA outputs and other improvement initiatives, including documentation, completeness, and traceability of requirements

 
What will I bring?

  • Extensive experience as a Business Analyst, with some experience as a Senior, operating within a technology business
  • Experience of enterprise analysis and process design
  • Familiarity with analysis toolsets such as Jira, Confluence, Bizagi, Promapp, Enterprise Architect, and Aris
  • Strong skills in identifying, developing and implementing business change and process improvement initiatives
  • An understanding of Telecommunications frameworks and applications would be highly desirable

With Vodafone, your unique talents and experience will help us deliver an unmatched experience to our customers and the communities we serve. In return you’ll enjoy equal opportunities in an inclusive and flexible working environment, in a diverse team of extraordinary people, while you’re growing your career here in Aotearoa, or globally.

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