Commercial Lead

At Vodafone we care about your internal mobility journey. We will stretch you, challenge you and give you the opportunities you have been seeking to expand your career. You will engage in experiences that you wouldn’t get anywhere else, get exposure to cool technology, and opportunities for learning beyond Aotearoa.
In Customer Operation’s we nurture our exceptional customer experience. No problem is too big or small, we live by our promise to connect everybody to live a better today & build a better tomorrow. You will be exposed to countless career opportunities and challenges as we mold you and unlock your full potential. At Vodafone we prepare you for a tomorrow that looks nothing like today.
This exciting opportunity will see you provide timely and accurate forecasting, reporting, cost monitoring, gap analysis activities to enable strategic decision making by the Customer Operations Leadership team.  This role will see you providing support for business plan creation and governance, financial performance, short to medium term strategic and operational assessments.  ‘
What will I be doing?

  • Conduct analysis of actual compared to plan and forecast including driver analysis; identifying actions that would enhance profitability.
  • Provide support for the Commercial Manager and Customer Operations leadership team on financial processes and projects across Customer Operations.
  • Create financial plan summaries and presentations for the Customer Operations leadership team.
  • Gather, analyse and provide commentary to management for planned, forecasted and actual results.
  • Convert financial findings into relevant, actionable insights, recommendations and plans.
  • Assist the Commercial Manager and other Customer Operations leadership team members with business case development and financial assessment of Strategic options or opportunities.
  • Work with the Customers Operations leadership team to ensure effective budget management and forecasting.

What will I bring?

  • At least 3-5 years’ experience in a similar role.
  • Exceptional demonstrable competence in financial and KPI modelling, trending, root cause analysis and complex problem solving.
  • Prior exposure to senior management and experience communicating, planning objectives and variances in performance with key stakeholders.
  • Proficient in Microsoft Excel to an advanced level (pivot tables, VLOOKUP’s and SUMIF’s).
  • Experience in financial reporting, forecasting and business information systems.
  • Experience in business intelligence tools.
  • Experience in a Customer Operations/Call Centre environment preferable.

With Vodafone, your unique talents and experience will help us deliver an unmatched experience to our customers and the communities we serve. In return you’ll enjoy equal opportunities in an inclusive and flexible working environment, in a diverse team of extraordinary people, while you’re growing your career here in Aotearoa, or globally.


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