Retail Service Representative - Cuba St

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide creative communication solutions, connectivity and service.

Our Consumer business unit focuses on selling Vodafone products and services to customers at home. We are proud to connect Kiwis to those who care about them most and with the things they love, wherever they are in Aotearoa and around the world.

Are you ready to take the next step in your career? As the Full-time Retail Service Representative based in our Cuba Street Store you will use your technical knowledge and understanding of our products and services to take a different approach to the customer experience. Being an expert in the team you will support and educate customers with the set-up and use of their device, diagnose faulty devices and also help to upskill the team on any technical knowledge gaps. We put customers at the heart of everything we do and are looking for a like-minded person to join our team.

What will I be doing?

  • Understand customer issues, identify root causes and solutions and explain them to the customer 
  • Gauge the customer’s level of technical understanding and pitch the conversation accordingly
  • Identify opportunities for cross and upsell
  • Open and track service requests. Schedule technical appointments with customers 
  • Troubleshoot device software and hardware 
  • Train the store team on devices, internet, data & resolution of basic technical issues 
  • Liaise with Technical Support as required 
  • Identify and escalate trends in device failures 
  • Support other store operations as required
  • Ensure customer retention through follow up after technical issues 
  • Make suggestions to the Store Manager on how to improve customer experience

What will I bring?

  • A passion for technology
  • Customer obsessed attitude
  • Proven experience achieving and exceeding sales targets
  • You’re a team player who thinks quickly on your feet
  • Outstanding communication skills
  • Ideally, you have retail sales and customer service experience

This is a full time position working 40 hours per week on a rostered basis, includes weekends and late nights.

As part of the application process, should you be successful in being shortlisted for this position you may be required to complete an online digital interview.

Due to the permanent nature of this role we can only accept applications from NZ Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

With Vodafone, your unique talents and experience will help us deliver an unmatched experience to our customers and the communities we serve. In return you’ll enjoy an inclusive and flexible working environment in a diverse team of exceptional people while you’re growing your career here in Aotearoa, or globally.

The future is exciting… Ready?



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