Service Delivery Manager

Speed. Innovation. Obsession. Three little words on your screen but to the tech team at Vodafone, they’re big. To us, they equal power and they’re the words we live by. They’re the ones that pushed us to reach the top of our game – we have a world class network (the fastest in NZ) and we are the leading Telecommunications as a Service provider to the New Zealand Government
We work fast to drive speed to the market and our people are innovation hungry - every day we’re creating and delivering new products and services. But most importantly, we’re obsessed – with what we do, with our customers, with technology and making it downright awesome. Feeling pumped?
This exciting opportunity will see you providing  ‘best of breed’ Governance processes across Enterprise, Government & Premium Business accounts, developing and maintaining the Vodafone experience of delivering Service Management through standardised ITIL practice.
You will actively contribute to the ongoing development of the Service Management capability and strategy. It will see you identifying, developing, maintaining and continuously improving the customer service delivery experience. You will demonstrate leadership capability through consulting across the Enterprise, Government & Premium Business customer base to standardise the Vodafone experience amongst colleagues. Collaborate with customers, stakeholders, support groups and vendors to ensure and promote Vodafone as a trusted partner.
You will act as the key point of contact, client advocate, subject matter expert and relationship manager, and oversee deployment of service of all Vodafone Service Management resource with the client.  You will also raise the profile and ensure the value of the Service Delivery function is communicated and understood by the client as well as Vodafone stakeholders.   In addition you will represent Vodafone at Client Governance meetings, strategic and operational meetings, quarterly relationship meetings and change management meetings as appropriate.
Your resume may demonstrate:

  • Proven relationship management skills within customer environments
  • Proven service management experience in Enterprise level environments.
  • Proven leadership in the delivery of end-to-end service solutions.
  • Exposure or participation in business change/business process improvement.
  • Proven ability to build outstanding relationships with customers and peers alike
  • Excellent presentation and communication skills (written and oral).
  • Previous telecommunications experience would be highly desirable.
  • Qualifications at an ITIL v3 level would be highly desirable.

So what do you think? Sound like your perfect job in a nutshell? If you want a career that moves faster than our speed tests (i.e. super fast), that encourages fresh and awesome ideas, and that you will absolutely hands-down love, then now’s the time to  get in touch.


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