Service Desk Analyst - Out of Hours (Part Time) Wellington


Are you ready to get on the job training for your next five careers? At Vodafone we care about your internal mobility journey. We will stretch you, challenge you and give you the opportunities you have been seeking to expand your career. You will engage in experiences that you wouldn’t get anywhere else, get exposure to cool technology, and opportunities for learning beyond Aotearoa.


As our new after-hours Service Desk Analyst Part Time, you will be responsible for the first level resolution of client calls as well as gathering the correct information to assign calls onto other teams. This will include event management, jeopardy management, incident management and third party management within ITIL principles.

You will be a confident and courteous communicator, entirely at home in a dynamic Information Technology focused environment. Your great attitude and proactive ability will be key to success. Your passion to drive customer satisfaction will see you exceeding targets and expectations. 


What will I be doing?

 

  • First contact diagnoses and restoration
  • Proactive customer premise equipment monitoring and action initiation
  • Event categorisation and Resolver Group Assignment
  • Major incident identification and trigger
  • Network operations interaction


What will I bring?

  • Some understanding of network services , IP Telephony systems and Mobile solutions, Desktop and Applications
  • Good knowledge of MS Office
  • Ability to understand a wide variety of documentation/processes
  • Good organisational and time management skills
  • An exposure to IP phone systems support is beneficial
  • A CISCO certification would be a huge advantage


We are a 24/7 operation working off a rotating roster, earliest shifts starting from 4pm. You will need to be flexible with after hours in this role.

Due to the secure nature of this role you will be required to be eligible for a Government Security clearance, and must be a NZ citizen or Permanent Resident and must not have lived outside of NZ, Australia, UK or Canada for more than 3 months within the last 5 years.

As part of the application process, should you be successful in being shortlisted for this position you may be required to complete an online digital interview.

With Vodafone, your unique talents and experience will help us deliver an unmatched experience to our customers and the communities we serve. In return you’ll enjoy equal opportunities in an inclusive and flexible working environment, in a diverse team of extraordinary people, while you’re growing your career here in Aotearoa, or globally.


The future is exciting… Ready?


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