Solution Architect


Role purpose: 


The Solution Architects’ (SA) primary role is the dedicated Design Authority within a Vodafone customer account, or across a portfolio of accounts.  As such, the role will be responsible for working with sales and directly with the customer in order to design, cost, and document the solutions to be offered to customer. Additionally, they are accountable for establishing and maintaining peer-peer technical relationships within the customer.


The SAs are our lead solution authorities, with a wealth of experience in communications, from a technical and business/ financial perspective and as such are focussed on the most Complex and High Value customers across the different segments. In this role they will need to demonstrate significant leadership capability, and the ability to manage teams (virtual).


The SA is highly consultative and will establish and maintain an excellent understanding of the customer’s business challenges, translating them into technology needs, highlighting areas of business transformation. Additionally, they will have a detailed understanding of the products and services that exist within the Vodafone Portfolios.


The SA will have full accountability for the solutions that Vodafone provides to the customer. They will also be responsible for ensuring that the solutions are high quality, commercially viable and have been approved by the customer and all internal stakeholders.


This role can be based in Auckland or Wellington.


Key accountabilities and decision ownership: 
• Pre-sales solution design across all Business & Wholesale customer segments, with an emphasis on Design Thinking and Human Centred Design (HCD)
• Apply a consultative, business-needs approach to customer engagement and solution design, applying knowledge and understanding of all Vodafone products & solutions
• Build accurate, scalable cost models and provide input into pricing strategy
• Document solutions through proposals, presentations and up to HLD 
• Represent the customer view and technology insights as a member of squads/sprints
• Build a trusted advisor relationship with aligned account(s), and act as the end to end Solution Authority for all deployed Vodafone solutions within the account(s)
• Responsive to customer and sales requests, acting as the customer advocate internally, and a supportive member of account teams
 
Ensure the health, safety and wellbeing of yourself and our people  
• Take responsibility for your safety, and the safety of others including our contractors and supply chain partners, within Vodafone
• Report health and safety incidents or accidents
• Ensure compliance to all health safety and wellbeing policies
• Know and follow the Vodafone Absolute Rules at all times


Act in alignment with and promote the Vodafone Way behaviours - customer obsessed, innovation hungry, ambitious & competitive, one company & local roots, speed, simplicity and trust


Core competencies, knowledge and experience:
• Build a “trusted advisor” relationship within the aligned account(s).
• Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements. Identify and document any risks to the solution
• Build accurate scalable cost models and provide input into pricing strategy
• Document solution in RFP responses, proposals and Statement of Works/High Level Solution Overviews.
• Ensure solutions are deliverable and have passed all appropriate solution governance.  Solutions should be scalable, repeatable, and utilizing existing standard services as much as possible.


Must have technical / professional qualifications and/or Experience. (if applicable)
• Relevant higher education in a related field
• Must have core expertise in designing complex solutions in one or more of the following areas::
1. IP Networking
2. Unified Comms including Contact Centres
3. Security solutions
4. Mobility and Mobile Data Services
• Experience with IT Managed Services desired, preferably with ITIL, eTOM or TOGAF experience
• Experience with Design Thinking and HCD
• Agile Mindset with a working knowledge of Agile Methodologies.
• Significant  experience and successful track record in dealing with large customers in a solution design or consultancy role – ideally with experience of acting as end-end customer solution authority




.


Role purpose: 


The Solution Architects’ (SA) primary role is the dedicated Design Authority within a Vodafone customer account, or across a portfolio of accounts.  As such, the role will be responsible for working with sales and directly with the customer in order to design, cost, and document the solutions to be offered to customer. Additionally, they are accountable for establishing and maintaining peer-peer technical relationships within the customer.


The SAs are our lead solution authorities, with a wealth of experience in communications, from a technical and business/ financial perspective and as such are focussed on the most Complex and High Value customers across the different segments. In this role they will need to demonstrate significant leadership capability, and the ability to manage teams (virtual).


The SA is highly consultative and will establish and maintain an excellent understanding of the customer’s business challenges, translating them into technology needs, highlighting areas of business transformation. Additionally, they will have a detailed understanding of the products and services that exist within the Vodafone Portfolios.


The SA will have full accountability for the solutions that Vodafone provides to the customer. They will also be responsible for ensuring that the solutions are high quality, commercially viable and have been approved by the customer and all internal stakeholders.


This role can be based in Auckland or Wellington.


Key accountabilities and decision ownership: 
• Pre-sales solution design across all Business & Wholesale customer segments, with an emphasis on Design Thinking and Human Centred Design (HCD)
• Apply a consultative, business-needs approach to customer engagement and solution design, applying knowledge and understanding of all Vodafone products & solutions
• Build accurate, scalable cost models and provide input into pricing strategy
• Document solutions through proposals, presentations and up to HLD 
• Represent the customer view and technology insights as a member of squads/sprints
• Build a trusted advisor relationship with aligned account(s), and act as the end to end Solution Authority for all deployed Vodafone solutions within the account(s)
• Responsive to customer and sales requests, acting as the customer advocate internally, and a supportive member of account teams
 
Ensure the health, safety and wellbeing of yourself and our people  
• Take responsibility for your safety, and the safety of others including our contractors and supply chain partners, within Vodafone
• Report health and safety incidents or accidents
• Ensure compliance to all health safety and wellbeing policies
• Know and follow the Vodafone Absolute Rules at all times


Act in alignment with and promote the Vodafone Way behaviours - customer obsessed, innovation hungry, ambitious & competitive, one company & local roots, speed, simplicity and trust


Core competencies, knowledge and experience:
• Build a “trusted advisor” relationship within the aligned account(s).
• Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements. Identify and document any risks to the solution
• Build accurate scalable cost models and provide input into pricing strategy
• Document solution in RFP responses, proposals and Statement of Works/High Level Solution Overviews.
• Ensure solutions are deliverable and have passed all appropriate solution governance.  Solutions should be scalable, repeatable, and utilizing existing standard services as much as possible.


Must have technical / professional qualifications and/or Experience. (if applicable)
• Relevant higher education in a related field
• Must have core expertise in designing complex solutions in one or more of the following areas::
1. IP Networking
2. Unified Comms including Contact Centres
3. Security solutions
4. Mobility and Mobile Data Services
• Experience with IT Managed Services desired, preferably with ITIL, eTOM or TOGAF experience
• Experience with Design Thinking and HCD
• Agile Mindset with a working knowledge of Agile Methodologies.
• Significant  experience and successful track record in dealing with large customers in a solution design or consultancy role – ideally with experience of acting as end-end customer solution authority




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