Mortgage Support


Casual Roles Available 

Mortgage Specialist or Mortgage Support

Westpac Mortgage Operations - Christchurch

  • Are you an experienced lender who thrives on exceeding customer expectations?
  • Do you take pride in delivering high quality output assisting customers achieve their goals?

About the role: 

 

This is a great opportunity for you to join our Mortgage Operations team. Hours and days are flexible, depending on customer need and work volumes (casual hours).

The team is committed to delivering outstanding customer experience, operational excellence and value, supporting lending requirements for our Third Party Banking channel, including Mortgage Advisers and Business Development Managers on behalf of our Customers.

About the team:

 

Mortgage Operations are a group of busy teams based in Christchurch.  We manage the day-to-day relationships with Mortgage Advisers (Brokers) and enjoy assessing varied and complex lending applications. 

Working across boundaries as one team, we aim to be agile in anticipating customer needs and leading the market through service excellence. We have a track record in developing and promoting our people and we like to have fun.  

Your responsibilities will include: 

  • Assessing loan applications, analysing customer information to support responsible lending decisions.
  • Delivering high quality and accurate output, meeting all compliance, policy and regulatory requirements.
  • Ensuring a seamless flow from receipt of the loan referral to the acceptance offer, maintaining a commitment to all service levels.
  • Continuously looking for ways to improve processes, and how we operate, contributing to a high performing team focussed on delivering operational excellence and a strong customer service culture. 

What you will need to succeed: 
 

Excellent customer service skills are a must, and you will also know the ins and outs of complex home loan, residential and construction lending. No loan application is ever the same, so with your knowledge of credit policies and lending requirements, you will also have:

  • Energy, passion and a positive outlook
  • Strong communication, interpersonal and time management skills
  • Proven lending experience in residential and construction lending
  • Highly developed attention to detail, focused on right first time and quality outputs
  • Ability to prioritise work activities, completing a variety of tasks within short timeframes

Next Steps
 

If you are keen to help our customers achieve their financial goals then apply today with your Cv and Cover Letter through the link on this page.  For more information, please get in touch with careers@westpac.co.nz


Casual Roles Available 

Mortgage Specialist or Mortgage Support

Westpac Mortgage Operations - Christchurch

  • Are you an experienced lender who thrives on exceeding customer expectations?
  • Do you take pride in delivering high quality output assisting customers achieve their goals?

About the role: 

 

This is a great opportunity for you to join our Mortgage Operations team. Hours and days are flexible, depending on customer need and work volumes (casual hours).

The team is committed to delivering outstanding customer experience, operational excellence and value, supporting lending requirements for our Third Party Banking channel, including Mortgage Advisers and Business Development Managers on behalf of our Customers.

About the team:

 

Mortgage Operations are a group of busy teams based in Christchurch.  We manage the day-to-day relationships with Mortgage Advisers (Brokers) and enjoy assessing varied and complex lending applications. 

Working across boundaries as one team, we aim to be agile in anticipating customer needs and leading the market through service excellence. We have a track record in developing and promoting our people and we like to have fun.  

Your responsibilities will include: 

  • Assessing loan applications, analysing customer information to support responsible lending decisions.
  • Delivering high quality and accurate output, meeting all compliance, policy and regulatory requirements.
  • Ensuring a seamless flow from receipt of the loan referral to the acceptance offer, maintaining a commitment to all service levels.
  • Continuously looking for ways to improve processes, and how we operate, contributing to a high performing team focussed on delivering operational excellence and a strong customer service culture. 

What you will need to succeed: 
 

Excellent customer service skills are a must, and you will also know the ins and outs of complex home loan, residential and construction lending. No loan application is ever the same, so with your knowledge of credit policies and lending requirements, you will also have:

  • Energy, passion and a positive outlook
  • Strong communication, interpersonal and time management skills
  • Proven lending experience in residential and construction lending
  • Highly developed attention to detail, focused on right first time and quality outputs
  • Ability to prioritise work activities, completing a variety of tasks within short timeframes

Next Steps
 

If you are keen to help our customers achieve their financial goals then apply today with your Cv and Cover Letter through the link on this page.  For more information, please get in touch with careers@westpac.co.nz

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