Service Designer (821-668)


  • Design the end to end customer experience for Z’s brand
  • Develop solutions based around user needs
  • Work flexibly, Auckland or Wellington – you choose

We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead we give them a reason for belonging, the possibility of a bigger purpose, and a hunger for the extraordinary.

We’re looking for an experienced Service Designer to work within our teams to help us to better understand user and organisation needs, and design customer-centric products and services.

Working as part of a multidisciplinary embedded team, your role will include research and facilitation, problem solving (sketching, wireframing, prototyping) and some visual design.

You’ll be working together with design, user research, product management, content design and UX design to develop solutions based around user needs. Day to-day, you’ll design, create and improve new and existing products, services, platforms and transactions for our customers and internal business units.

In this fast paced role you’ll build an in-depth understanding of Z’s customers, their needs, behaviours and motivations via research and will apply the same lens to our products and service offerings to understand the role they play in a customer’s life and the problems they solve.

Working with the CX and Customer Insights teams you’ll develop metrics to track and monitor CX across the different stages of a customer’s journey and will have a key role in strategic projects, owning the end to end experience.

With strong design thinking/ human-centred design methodology skills you will bring experience working with the use of product management and Agile practices for the delivery of CX that have resulted in the successful launch of services that have been implemented in the real world.

Energetic and enthusiastic with a down to earth pragmatic approach, you know how to bring people along with you on the journey by telling compelling customer stories to the business that drive engagement. You’ll also have a deep understanding of digital trends and the role they play in solving customer needs or pain points.

Extensive experience delivering service design solutions and in-depth knowledge and experience within a relevant service design discipline is essential.

And of course, you’ll be passionate about what matters to Z and helping us deliver on our aspirations.

Z is committed to Diversity and Inclusion, promote flexible working, have the Rainbow Tick and the YWCA Equal Pay Compact. This is a fabulous company to be part of, where the people work hard, learn lots and have fun. Sound like you? Then please Apply Now!


  • Design the end to end customer experience for Z’s brand
  • Develop solutions based around user needs
  • Work flexibly, Auckland or Wellington – you choose

We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead we give them a reason for belonging, the possibility of a bigger purpose, and a hunger for the extraordinary.

We’re looking for an experienced Service Designer to work within our teams to help us to better understand user and organisation needs, and design customer-centric products and services.

Working as part of a multidisciplinary embedded team, your role will include research and facilitation, problem solving (sketching, wireframing, prototyping) and some visual design.

You’ll be working together with design, user research, product management, content design and UX design to develop solutions based around user needs. Day to-day, you’ll design, create and improve new and existing products, services, platforms and transactions for our customers and internal business units.

In this fast paced role you’ll build an in-depth understanding of Z’s customers, their needs, behaviours and motivations via research and will apply the same lens to our products and service offerings to understand the role they play in a customer’s life and the problems they solve.

Working with the CX and Customer Insights teams you’ll develop metrics to track and monitor CX across the different stages of a customer’s journey and will have a key role in strategic projects, owning the end to end experience.

With strong design thinking/ human-centred design methodology skills you will bring experience working with the use of product management and Agile practices for the delivery of CX that have resulted in the successful launch of services that have been implemented in the real world.

Energetic and enthusiastic with a down to earth pragmatic approach, you know how to bring people along with you on the journey by telling compelling customer stories to the business that drive engagement. You’ll also have a deep understanding of digital trends and the role they play in solving customer needs or pain points.

Extensive experience delivering service design solutions and in-depth knowledge and experience within a relevant service design discipline is essential.

And of course, you’ll be passionate about what matters to Z and helping us deliver on our aspirations.

Z is committed to Diversity and Inclusion, promote flexible working, have the Rainbow Tick and the YWCA Equal Pay Compact. This is a fabulous company to be part of, where the people work hard, learn lots and have fun. Sound like you? Then please Apply Now!

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