Your workplace


ASB Bank

Your Workplace

We are passionate about our company and here are some of the reasons why!

ASB history
ASB has been serving New Zealanders for over 160 years, first starting as an Auckland and Northland savings bank. We have now evolved into a full service financial services provider operating across New Zealand.

ASB vision and values
Unbeatable Team. Unbeatable Service.

  • Caring - Respect & support
    We are like family: the way we care for each other and our customers sets us apart. We support our people to be their best and to be themselves.
  • Ambition - Striving to be the best
    We play to win and thrive on healthy competition. We always seek a better way, and continually raise the bar.
  • Integrity - Doing the right thing
    We are trustworthy. We build strong relationships based on fairness and honesty.
  • Passion - Energy & enthusiasm
    We are dynamic, highly committed and we love what we do.

Communication
Even though we are a large company, we aim for, and pride ourselves on, a small company culture. You will find that our executives are visible in the business and this is a result of the importance we place on open communication. We have an internal intranet all staff have access to, which is the hub of our communication base. There is information on all facets of the company, and a news page, which is updated daily, giving information on everything from our latest charity venture, updates on the economy, to information on new initiatives in the Group. To encourage this open communication, we also have Team Talk videos published on our intranet where our CEO gives updates on the direction of the company.

Corporate uniform
For customer facing roles such as the Branch Banking network, a corporate uniform is provided, so choosing what to wear to work isn't an issue!

Culture
ASB is known for its great team culture. Whether you work in the branch network, national sales, head office, or any of the companies within the ASB, you will feel this strong and identifiable culture where the focus is to 'Succeed On'.

Customer engagement
For over a decade, ASB's vision has focused on excelling in customer service, so in addition to measuring staff engagement, we also measure customer engagement through feedback from approximately 28,000 customers each year and helps us ensure every customer interaction builds a positive emotional relationship.

Healthy and safe environment
We are dedicated to exceptional health and safety practices across the Group. You may benefit from some of our initiatives, which include free flu vaccines, and access to the Health Central website, where you will find tips and advice on health.

New technology
ASB strives to innovate with technology because we recognise that having the best equipment and systems to work on is crucial for employees to achieve their best. Particularly, our Branch Banking systems are among the best in the world. Employees coming from other banks often rave about our great systems.

Orientation, induction, welcome
Once you have signed your contract, you will be welcomed into the team and, where possible, invited to any team events occurring before your start date. In some roles, you will have a half or full day induction, or training course to ensure you have the basics to begin your role, while in other roles, you will have on the job training. When you start your new role, you will be assigned a buddy or mentor who will support you in your training, this will be formal or informal.

Employee engagement
At ASB our people's opinions and voices matter. We offer our people multiple ways to provide feedback, one of which is our annual People & Culture survey. Consistently our results show ASB as a highly engaged, world class place to work!

Well-recognised brand

ASB has been recognised in Randstad's most attractive employer awards. We are well recognised in the financial services and banking sectors and have been a large player in those sectors for over 160 years. By continuing to employee the best people who provide superior customer service we will contine to thrive for many years to come. Our brand is trusted and respected and we attract employees who will best represent our brand.