The Sovereign experience
Two of the things that make working at Sovereign unique are our great people and our unique culture. They have inspired our vision of "being the difference in life's moments of truth by providing certainty and giving choice" and our values of Integrity, Collaborate, Play, Drive and Wow.
It's a place with a friendly, family vibe, where people are supported to be themselves and reach their highest potential - whatever that may be. At Sovereign you'll find a team who are driven and passionate about working together to create an outstanding experience for our customers. We are a highly engaged team, up there with the best in the finance industry. We are proud to work at Sovereign, we believe in what we do for our customers, and we are excited about our future.
"There are so many really nice people working here. We have a positive, engaged and passionate approach to what we do" - Sovereign Employee
Diversity and inclusion at Sovereign
At Sovereign we believe each of us offer unique perspectives, backgrounds and ways of thinking, this diversity is what ignites our culture and creates our unique working environment. Sovereign is an alliance partner with Diversity Works NZ (formerly the Equal Employment Opportunity Trust), a not-for profit organisation focused on supporting diversity and inspiring inclusion in New Zealand workplaces.
Sovereign is committed to eliminating barriers to ensure that all employees are considered for the employment of their choice and have the chance to perform to their maximum potential. This commitment incorporates our positive support of employment equity principles, which are about fairness and justice. We realise the benefits of attracting and retaining high quality staff and recognise the value of the diverse backgrounds and abilities of our staff.
We work actively to ensure that no discrimination takes place on the grounds of race, colour, ethnic or national origin, sex, marital status, disability, religion, sexual orientation or age.
Every leader is expected to take responsibility for ensuring that:
- Selection and recruitment is made by a transparent and unbiased assessment of the ability to achieve excellent performance standards.
- The personal and professional development of all employees is supported and encouraged so that individuals can reach their full potential in common with Sovereign's business objectives.
- Employees are appropriately recognised and rewarded for their level of competency and achievement in terms of remuneration and promotion.
- All employees enjoy a working environment free from harassment and discrimination.
- All requests for flexible working arrangements are considered fairly and in line with Sovereigns Flexible Working Arrangements Policy.
Every employee is expected to treat others with dignity, respect and create a workplace that is free from discrimination and to speak up when this is not occurring. Sovereign is a place where 'you can be you'. We focus on creating an environment where each person can bring their whole self to work every day. Check out our Diversity & Inclusion strategy here.
Everyone has a chance to be the difference at Sovereign. From insurance professionals like Actuaries, to Business Development Managers to world-class marketers, there is a place for all to reach their full potential. Check-out Sovereign's amazing teams...
New business: Contact Centre & Underwriting
New Business is our first port-of-call for customers. Within our new business team we have our contact centre, underwriting and support teams, who help our advisers and customers with everything they need. Our world-class contact centre team have won the CRM Contact Centre Award for 8 years in a row, so we can be sure our customers are in the best of hands.
Distribution are a high-energy, fast-paced team that provide specialised support to our advisers, corporate and banking partners, who sell our products. They create amazing relationships and make sure our partners have everything they need to wow their customers.
The financial services team don't just don't just calculate numbers in spread sheets; they consider all the benefits, costs, risks and opportunities of insurance. Their work makes sure Sovereign has a strong, stable future and can support all our customers in their important life moments. Within our finance team we have Actuaries, investment and finance professionals.
Risk & Legal
Our risk and legal team provide services that keep our people and customers safe. They support our people to manage credit, market, operational, compliance and insurance risks and provide legal advice to make sure Sovereign can safely achieve its vision and financial commitments.
Customer Management & Product
Our customers are looked after by our Customer Management and Product team. They are passionate about our customers and look after their changing needs, processing all varieties of policy changes and updates. The team creates and manage Sovereigns leading range of products to help New Zealanders from all walks of life. Our claims teams are truly world-class and give our customers the best possible care in their moments of truth.
Marketing & Innovation
Sovereign's Marketing team are out-of-the-box thinkers, who manage Sovereign's strong, unique brand and drive an innovation focus in our business. The team includes brand, innovation, and marketing professionals who create integrated campaign activity, discover insights through analytics and manage Sovereign's marketing channels, including digital and media.
The Business Technology team are our IT guru's. They design and deliver new technology initiatives that support our systems, which mean we can deliver an excellent customer experience.
Strategy & Planning
Our Strategy and Planning team make "Be the Difference" become a reality. They help align all our projects across the business. They help each team make their processes simple, effective and manageable, now and in the future.
People & Community
People and Community support people, inside and outside of Sovereign to be the best they can be. They create learning that helps people reach their potential, and make sure we look after our special culture. The team work with our community partners to change the lives of our community, support people to make health living part of every day.
Our Health team create and support Sovereigns Health products, such as Private Health. The team includes Health insurance experts from around Australasia and a medical claims team who wow our customers every day with their fantastic customer support.