Customer Value Manager - full or part time


  • 6 month Fixed Term opportunity
  • An exciting opportunity to play your part  in unlocking the value of customer data through delivery of customer level data driven contact programmes
  • Bring your established experience from customer level marketing, direct communications or campaign management roles
  • Design your working week catering to your work/life balance

 
About the role:
As Customer Value Manager, you will have the opportunity to:

  • Assist business and product teams develop customer journeys and data-driven contact strategies that manage customers through change or help them stay on top of their money
  • Project manage the implementation of these strategies and related initiatives that enhance  the customer experience
  • Improve customer engagement and retention through robust insight-driven contact programmes
  • Be a subject matter expert on data-driven marketing principles, emerging technologies, and customer journey mapping
  • Identify and introduce new solutions or approaches to optimise an execution or improve performance
  • Demonstrate the ANZ values and contribute to a customer-centric culture, fostering collaboration across teams and business units 

About you:

To be successful in this role you will bring the following:

  • Established experience in marketing communications or campaign management
  • Experience in large organisations or complex data environments preferential
  • Demonstrated ability to manage multiple internal and external stakeholders, across a spectrum of seniority, in a fast paced environment
  • Excellent negotiation, influencing and change mangement skills
  • Strong problem solving and analytical skills, with attention to detail 
  • Tertiary qualification in business or marketing is highly advantageous
  • A passion for marketing automation and all things data

 
 
Location: Auckland or Wellington
Role Type: 6 month Fixed Term opportunity
Role hours: Full time or can be part time (minimum 30 hours)
 
 

About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
 
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
 
The ANZ values are the foundation of how we work and support our customers.
 
Integrity – Are honest and fair
Collaboration – Work together for the customer
Accountability – Take ownership and get things done
Respect – Care for all those we serve
Excellence – Challenge ourselves to be better
 
Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori
 
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
 
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world  
 
To find out more about working at ANZ or to view other opportunities visit www.anz.co.nz/careers
 
You may apply for this role by visiting ANZ Careers and search for the reference number NEW034830


  • 6 month Fixed Term opportunity
  • An exciting opportunity to play your part  in unlocking the value of customer data through delivery of customer level data driven contact programmes
  • Bring your established experience from customer level marketing, direct communications or campaign management roles
  • Design your working week catering to your work/life balance

 
About the role:
As Customer Value Manager, you will have the opportunity to:

  • Assist business and product teams develop customer journeys and data-driven contact strategies that manage customers through change or help them stay on top of their money
  • Project manage the implementation of these strategies and related initiatives that enhance  the customer experience
  • Improve customer engagement and retention through robust insight-driven contact programmes
  • Be a subject matter expert on data-driven marketing principles, emerging technologies, and customer journey mapping
  • Identify and introduce new solutions or approaches to optimise an execution or improve performance
  • Demonstrate the ANZ values and contribute to a customer-centric culture, fostering collaboration across teams and business units 

About you:

To be successful in this role you will bring the following:

  • Established experience in marketing communications or campaign management
  • Experience in large organisations or complex data environments preferential
  • Demonstrated ability to manage multiple internal and external stakeholders, across a spectrum of seniority, in a fast paced environment
  • Excellent negotiation, influencing and change mangement skills
  • Strong problem solving and analytical skills, with attention to detail 
  • Tertiary qualification in business or marketing is highly advantageous
  • A passion for marketing automation and all things data

 
 
Location: Auckland or Wellington
Role Type: 6 month Fixed Term opportunity
Role hours: Full time or can be part time (minimum 30 hours)
 
 

About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
 
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
 
The ANZ values are the foundation of how we work and support our customers.
 
Integrity – Are honest and fair
Collaboration – Work together for the customer
Accountability – Take ownership and get things done
Respect – Care for all those we serve
Excellence – Challenge ourselves to be better
 
Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori
 
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
 
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world  
 
To find out more about working at ANZ or to view other opportunities visit www.anz.co.nz/careers
 
You may apply for this role by visiting ANZ Careers and search for the reference number NEW034830

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