Service Consultant


  • This is a fantastic opportunity to start a banking career with ANZ
  • Bring your exceptional customer service
  • Join our vibrant and dynamic team at WestCity Branch, Auckland!

About The Role
In this role, you would have the opportunity to:

  • Provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact
  • Undertake cash management requirements in an accurate and efficient manner in line with bank process and policy requirements
  • Work collaboratively with colleagues
  • Identify any product that may benefit the customers and refer them on to the relevant person or area of the Bank to help them further
  • Demonstrate living the ANZ Values with customers and colleagues

Role Location – WestCity Branch, Auckland
Role Type – Part-time opportunity (26.5 hours)
Shift – Monday to Sunday

ANZ’s Retail and Business Banking unit is made up of our extensive branch network, Contact Centres, Business Banking team, and Broker and Mobile mortgage manager units. Our frontline teams are supported by our Products, Digital Channels, Sales & Service Performance, Merchant Business Solutions, Risk and Customer Insights teams. We’re a values driven organisation with a goal of being number one in customer service – this means always working hard to help our customers with a focus on getting it right the first time.


About You
To grow and be successful in this role, you will ideally bring the following:

  • Strong customer focus
  • Excellent communication skills both written and oral
  • Sound understanding of compliance
  • A positive attitude with a growth mindset


About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.


ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. 

The ANZ values are the foundation of how we work and support our customers.

Integrity – Are honest and fair
Collaboration – Work together for the customer
Accountability – Take ownership and get things done
Respect – Care for all those we serve
Excellence – Challenge ourselves to be better

Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world https://www.youtube.com/watch?v=y9h7oktSut0      

To find out more about working at ANZ or to view other opportunities visit http://www.anz.co.nz/careers

You may apply for this role by visiting ANZ Careers and search for the reference number NEW033194.

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