At Auckland Transport, we are passionate about putting our customers at the heart of everything we do in our crusade to deliver safe, innovative and sustainable transport for a great city.
'Customer Central' is our driving force for delivering exceptional outcomes for Aucklanders; we utilise lean UX and agile methodologies to deliver innovative customer experiences quickly. We've recently won an award recognising the start of AT's transformation through customer focus - so it's the perfect time to join our journey and make your mark.
Work at the intersection of design, business and technology within our 'Customer Central' as our Experience Design Sprint Lead.
No two days will ever be the same, you will perform a diverse range of functions, including but not limited to, designing customer experience sessions with business representatives, facilitation of customer experience sprints and workshops, service design, concept generation, prototyping and testing, as well as engaging with key stakeholders to build momentum and gain buy in.
You have proven experience in designing and facilitating sprints and workshops as well as creating and guiding cross-functional teams to explore and prototype potential solutions. You are adept at leading design research, utilising appropriate tools as well as applying insights from research and analytics to unpack problems and identify opportunities to enhance AT's customer experiences.
As a superior communicator, you will have a growth mindset and stakeholders and peers alike respect you - and listen to you. An agile team player through and through, and you are dedicated to continually improve processes in order to achieve high quality outcomes efficiently.
Excited? We are!
It is our people that make the difference - join a dynamic team who are breaking new ground in customer experiences! Improve the commuter experience for all of Auckland! Make a difference andapply today!
At Auckland Transport we are committed to creating a diverse and inclusive workplace where people come first and we feel safe, respected, valued and supported, regardless of our differences.
We also support flexible working that meets the needs of our people and the business, so please talk to us about how we could make this role flexible for you.
**Due to the nature of this role, professional qualification checks and membership checks will be conducted as part of your pre-employment assessment.
Reference # 43734
Applications Close: 27 July 2018