Business Analyst


Context of the role

Contact is embarking on the path to transform its customer business end-to-end. Delivering this transformation will require Contact to strengthen its technology, customer
and data capabilities, adopt new ways of working and shape its culture for greater agility,innovation and customer obsession. If you are motivated by curiosity and have a real passion for understanding business needs - this BA role was made for you.

What you’ll do

As one of our resident business analyst you will be the link between the initiative owner and the delivery teams, as well as provide support to other members of the analyst
community. You will ensure the initiative owner’s vision is translated into a meaningful set of requirements and associated documentation ready for delivery and you will support the initiatives through to completion.

How you’ll be successful

  • Evaluate, analyse and translate requirements into proper business and system specifications
  • Facilitate and participate in brainstorming and design thinking sessions
  • Translate the outputs into meaningful customer focussed documentation such as persons, E2E journey maps and business processes
  • Facilitate playback sessions to obtain stakeholder approvals
  • Inspires others through behaviours, leverages best practice and thought leadership in day to
  • day work

The type of experience you’ll bring to the role

  • You’ll have a deep knowledge of project delivery life-cycle with experience in a range of methodologies including Agile, iterative and waterfall.
  • Strong understand of software development practices and solid experience working within a technology ecosystem
  • Ability to clearly convey information to colleagues and other business units, particularly solution designers and development teams
  • Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation.

This is a business critical role, we may appoint a suitable candidate during the advertising of this role. If this opportunity sounds like you - don't delay! apply now.


Context of the role

Contact is embarking on the path to transform its customer business end-to-end. Delivering this transformation will require Contact to strengthen its technology, customer
and data capabilities, adopt new ways of working and shape its culture for greater agility,innovation and customer obsession. If you are motivated by curiosity and have a real passion for understanding business needs - this BA role was made for you.

What you’ll do

As one of our resident business analyst you will be the link between the initiative owner and the delivery teams, as well as provide support to other members of the analyst
community. You will ensure the initiative owner’s vision is translated into a meaningful set of requirements and associated documentation ready for delivery and you will support the initiatives through to completion.

How you’ll be successful

  • Evaluate, analyse and translate requirements into proper business and system specifications
  • Facilitate and participate in brainstorming and design thinking sessions
  • Translate the outputs into meaningful customer focussed documentation such as persons, E2E journey maps and business processes
  • Facilitate playback sessions to obtain stakeholder approvals
  • Inspires others through behaviours, leverages best practice and thought leadership in day to
  • day work

The type of experience you’ll bring to the role

  • You’ll have a deep knowledge of project delivery life-cycle with experience in a range of methodologies including Agile, iterative and waterfall.
  • Strong understand of software development practices and solid experience working within a technology ecosystem
  • Ability to clearly convey information to colleagues and other business units, particularly solution designers and development teams
  • Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation.

This is a business critical role, we may appoint a suitable candidate during the advertising of this role. If this opportunity sounds like you - don't delay! apply now.

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