Customer Experience (CX) Designer


Customer Experience Designer

So, this is what disruption feels like! 

Let's start with a story. Its March 2020. Apparently, there is a global pandemic and its finally reached the beautiful shores of Aotearoa. Things got serious quickly. We were told by Aunty Cindy to “stay at home” “wash our hands” and don’t deviate from our “bubble”. Our new daily ritual was a 1pm update on Level this and Level that. We shut our borders and half of the population became bread making wizards overnight. Nah, that’s crazy. Something like that would never happen. 

What's the purpose of that intro? Simple. Our world is different. It will never be the same again. While Covid has created some heart-breaking situations, we are extremely fortunate at Contact Energy to be given an opportunity to change the way we work. It’s a privilege we don’t take lightly. 

As part of this new world we are creating we are on a journey to build our digital capability. We are looking for a CX Designer to join our whanau of digital futurists and innovators who are focused on leveraging strategy, digital and insights to design, develop and build customer journeys to outperform customer expectations.

Help our customers fall in love

We don’t mean that in a creepy way. You will strive to build a deep understanding and intimacy (again not in a creepy way) for what our customers really want through crafting beautiful customer journeys If we called your boss they would describe you as a master of mapping customer needs to solve their problems and you're not afraid to come up with some pretty left field solutions to keep us curious!

When we catch up for coffee and a korero you will have heaps of examples to share where you have:

  • Strengthening CX capability across business to ensure solutions are future proof
  • Creating and implementing CX framework, strategy, and measurements
  • Building and improving new customer journeys
  • Building true advocacy for internal resource to celebrate Customer Experience capability and the power of human centered design thinking.

#blowshitup

If you're offended by this hashtag this is probably not the role for you. We are after an apologetic, customer centric human to join our team, you are comfortable being uncomfortable – facilitating workshops to spread the CX dream across the business and enjoy a bit of banter. We have a couple of other must have’s but here's the most important ones:

  • You’ll have 5+ years of customer journey and product design experience across both web and mobile applications
  • You’ll have several years of experience using Agile ways of working
  • You’re a meticulous craftsperson with strong attention to detail to know how to cut through to the essence of a problem and extract simplicity out of complexity
  • Professional maturity and awareness of how to get things done within a fast-paced environment

If you have the goods, we don’t care where you live in NZ. This role can be based at home from anywhere! So, don’t delay. Apply now!


Customer Experience Designer

So, this is what disruption feels like! 

Let's start with a story. Its March 2020. Apparently, there is a global pandemic and its finally reached the beautiful shores of Aotearoa. Things got serious quickly. We were told by Aunty Cindy to “stay at home” “wash our hands” and don’t deviate from our “bubble”. Our new daily ritual was a 1pm update on Level this and Level that. We shut our borders and half of the population became bread making wizards overnight. Nah, that’s crazy. Something like that would never happen. 

What's the purpose of that intro? Simple. Our world is different. It will never be the same again. While Covid has created some heart-breaking situations, we are extremely fortunate at Contact Energy to be given an opportunity to change the way we work. It’s a privilege we don’t take lightly. 

As part of this new world we are creating we are on a journey to build our digital capability. We are looking for a CX Designer to join our whanau of digital futurists and innovators who are focused on leveraging strategy, digital and insights to design, develop and build customer journeys to outperform customer expectations.

Help our customers fall in love

We don’t mean that in a creepy way. You will strive to build a deep understanding and intimacy (again not in a creepy way) for what our customers really want through crafting beautiful customer journeys If we called your boss they would describe you as a master of mapping customer needs to solve their problems and you're not afraid to come up with some pretty left field solutions to keep us curious!

When we catch up for coffee and a korero you will have heaps of examples to share where you have:

  • Strengthening CX capability across business to ensure solutions are future proof
  • Creating and implementing CX framework, strategy, and measurements
  • Building and improving new customer journeys
  • Building true advocacy for internal resource to celebrate Customer Experience capability and the power of human centered design thinking.

#blowshitup

If you're offended by this hashtag this is probably not the role for you. We are after an apologetic, customer centric human to join our team, you are comfortable being uncomfortable – facilitating workshops to spread the CX dream across the business and enjoy a bit of banter. We have a couple of other must have’s but here's the most important ones:

  • You’ll have 5+ years of customer journey and product design experience across both web and mobile applications
  • You’ll have several years of experience using Agile ways of working
  • You’re a meticulous craftsperson with strong attention to detail to know how to cut through to the essence of a problem and extract simplicity out of complexity
  • Professional maturity and awareness of how to get things done within a fast-paced environment

If you have the goods, we don’t care where you live in NZ. This role can be based at home from anywhere! So, don’t delay. Apply now!

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