Workforce Planner


At Lion we’re all about making life’s sociable moments that little bit more special. We care for the people around us by providing effective planning and scheduling to help our people make the most of life. Our work doesn’t stop here. We challenge ourselves to drive innovation in our business units so that tomorrow may be better than today.

We have an exciting opportunity for a permanent full time Workforce Planner to join the team in Freemans Bay, Auckland. This role will report through to the Service Manager which sits within our customer service centre.

Your role will be to Support our Customer Service Centre and our customers by forecasting workload across multiple contact types and manage the effective planning and scheduling of resources to meet current and future demands to agreed KPI’s.

Alongside rostering experience, you will also bring your operational and strategic thinking to look at future short- and long-term resourcing requirements. Knowledge with SAP, Blue Pumpkin, CISCO, Power BI and Variant 360 will be advantageous alongside any other Business intelligence and dashboards experience. You will be well versed with excel as this role will provide an opportunity to showcase your reporting and dashboard skills which will be the second aspect to this role. This role is standalone but sits within a wider team, described as having a sense of family and togetherness coupled with a work hard, play hard culture.

We are looking for someone who wants to make a real impact, is highly analytical and enjoys working autonomously and happy to manage up and report up to the leader as well as partnering well with our internal stakeholders (Customer experience and Sales Leadership teams).

Be empowered and start a conversation today.

We’re all about building a diverse and inclusive workplace at Lion. To support this, our LionFlex offering empowers our team to work flexibly in a way that works for them, the business and our customer.

These flex options might include, hours, workplace or job design. We invite all candidates to talk to us through the hiring process about how LionFlex might work for them.

Start a conversation with us today!


At Lion we’re all about making life’s sociable moments that little bit more special. We care for the people around us by providing effective planning and scheduling to help our people make the most of life. Our work doesn’t stop here. We challenge ourselves to drive innovation in our business units so that tomorrow may be better than today.

We have an exciting opportunity for a permanent full time Workforce Planner to join the team in Freemans Bay, Auckland. This role will report through to the Service Manager which sits within our customer service centre.

Your role will be to Support our Customer Service Centre and our customers by forecasting workload across multiple contact types and manage the effective planning and scheduling of resources to meet current and future demands to agreed KPI’s.

Alongside rostering experience, you will also bring your operational and strategic thinking to look at future short- and long-term resourcing requirements. Knowledge with SAP, Blue Pumpkin, CISCO, Power BI and Variant 360 will be advantageous alongside any other Business intelligence and dashboards experience. You will be well versed with excel as this role will provide an opportunity to showcase your reporting and dashboard skills which will be the second aspect to this role. This role is standalone but sits within a wider team, described as having a sense of family and togetherness coupled with a work hard, play hard culture.

We are looking for someone who wants to make a real impact, is highly analytical and enjoys working autonomously and happy to manage up and report up to the leader as well as partnering well with our internal stakeholders (Customer experience and Sales Leadership teams).

Be empowered and start a conversation today.

We’re all about building a diverse and inclusive workplace at Lion. To support this, our LionFlex offering empowers our team to work flexibly in a way that works for them, the business and our customer.

These flex options might include, hours, workplace or job design. We invite all candidates to talk to us through the hiring process about how LionFlex might work for them.

Start a conversation with us today!

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