Senior Personal Banker - North Canterbury


  • Are you a customer service superstar?
  • Leverage your experience in the customer service industry
  • Exciting fixed term opportunity in North Canterbury!

About The Role
In this role, you would have the opportunity to:

  • Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services
  • Act as a senior referral point for staff for more complex customer interviews and transactions (predominantly Home Lending)
  • Provide professional expertise to customers to help them meet their financial needs and goals
  • Take responsibility to ‘know your customer’ from a risk perspective
  • Demonstrate living the ANZ Values with customers and colleagues

Role Location – North Canterbury
Role Type – 12 month fixed term, full-time

ANZ’s Retail and Business Banking unit is made up of our extensive branch network, Contact Centres, Business Banking team, and Broker and Mobile mortgage manager units. Our frontline teams are supported by our Products, Digital Channels, Sales & Service Performance, Merchant Business Solutions, Risk and Customer Insights teams. We’re a values driven organisation with a goal of being number one in customer service – this means always working hard to help our customers with a focus on getting it right the first time.

About You
To grow and be successful in this role, you will ideally bring the following:

  • Prior experience in developing strong relationships in a customer focused role
  • Significant experience in financial services, preferably within the retail banking sector
  • Home Lending experience
  • Excellent communication skills both written and oral
  • A positive attitude with a growth mindset

About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality. 

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

The ANZ values are the foundation of how we work and support our customers.

Integrity – Are honest and fair
Collaboration – Work together for the customer
Accountability – Take ownership and get things done
Respect – Care for all those we serve
Excellence – Challenge ourselves to be better

Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori 

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world https://www.youtube.com/watch?v=y9h7oktSut0       

To find out more about working at ANZ or to view other opportunities visit http://www.anz.co.nz/careers

You may apply for this role by visiting ANZ Careers and search for the reference number NEW033109.

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