Service Consultant, New Zealand Contact Centre


Joining our inbound service team as a Service Consultant within the contact centre, you will be the first point of contact for new and existing customers over the phone. We are a lively bunch and strive to deliver an exceptional experience to our customers. As well as working with great people, you will enjoy a vibrant open-plan office, a supportive environment and fantastic staff benefits. Joining ANZ as a Service Consultant opens the doors to the wider business, giving you the opportunity to kick start your career.

If you see yourself as a people person and have a passion for delivering excellent customer service, this might be the role for you!

In this role, you would have the opportunity to:

  • Receive inbound calls from new and existing customers, assisting with their banking needs;
  • Build positive relationships with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate;
  • Proactively provide beneficial solutions to customers to enhance their banking experience


You will be supported with an initial (fully paid) 12 week training course and ongoing coaching to help you develop and hone all of the skills you will need to be successful.

We are there when our customers need us, and for this intake the following shifts are on offer:

  • Start date: Monday 2nd March 2020
  • Shifts: Tuesday to Saturday, or Sunday to Thursday shifts
  • Hours: Starting between 11:00am and 2:00pm, working 7.5 hours per day, finishing between 7:00pm and 10:00pm, a total of 37.5 hours per week
  • Training: 12 weeks of full-time training from start date, Monday to Friday, 8:30am to 4:30pm before moving into normal hours and days of work
  • Location: Christchurch, New Zealand Contact Centre
  • Role type: Permanent, full-time

As this is a permanent role, you must be a NZ Permanent Resident or NZ or AUS Citizen to apply.
About You

To grow and be successful in this role, you will ideally bring the following:

  • Prior customer service experience – it may be from retail, hospitality, administration, contact centre or any other type of role where you’ve dealt with customers;
  • Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people;
  • A clear, well-spoken phone manner and a desire to learn in a dynamic environment; and
  • With your naturally empathetic and resilient nature you’ll be able to stay positive even when the pressure may be on.


Our close-knit teams like to combine achieving results with fun. The ANZ contact centre team believes it is important to run different social events such as internal social occasions, dress up days, team bonding games and of course we are all for business-casual Fridays!

About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Everyone at ANZ has the opportunity to grow and learn. At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.

The ANZ values are the foundation of how we work and support our customers.

  • Integrity – Are honest and fair
  • Collaboration – Work together for the customer
  • Accountability – Take ownership and get things done
  • Respect – Care for all those we serve
  • Excellence – Challenge ourselves to be better


Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world https://www.youtube.com/watch?v=y9h7oktSut0

To find out more about working at ANZ or to view other opportunities visit http://www.anz.co.nz/careers. If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.

You may apply for this role by visiting ANZ Careers and search for the reference number NEW039706.

Please note: Applications close Sunday 8th December, and will be reviewed from the opening date of this advertisement. Depending on the number of applications for these roles, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible.

Interviews for all vacancies will be held throughout the final weeks of January 2020.


Joining our inbound service team as a Service Consultant within the contact centre, you will be the first point of contact for new and existing customers over the phone. We are a lively bunch and strive to deliver an exceptional experience to our customers. As well as working with great people, you will enjoy a vibrant open-plan office, a supportive environment and fantastic staff benefits. Joining ANZ as a Service Consultant opens the doors to the wider business, giving you the opportunity to kick start your career.

If you see yourself as a people person and have a passion for delivering excellent customer service, this might be the role for you!

In this role, you would have the opportunity to:

  • Receive inbound calls from new and existing customers, assisting with their banking needs;
  • Build positive relationships with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate;
  • Proactively provide beneficial solutions to customers to enhance their banking experience


You will be supported with an initial (fully paid) 12 week training course and ongoing coaching to help you develop and hone all of the skills you will need to be successful.

We are there when our customers need us, and for this intake the following shifts are on offer:

  • Start date: Monday 2nd March 2020
  • Shifts: Tuesday to Saturday, or Sunday to Thursday shifts
  • Hours: Starting between 11:00am and 2:00pm, working 7.5 hours per day, finishing between 7:00pm and 10:00pm, a total of 37.5 hours per week
  • Training: 12 weeks of full-time training from start date, Monday to Friday, 8:30am to 4:30pm before moving into normal hours and days of work
  • Location: Christchurch, New Zealand Contact Centre
  • Role type: Permanent, full-time

As this is a permanent role, you must be a NZ Permanent Resident or NZ or AUS Citizen to apply.
About You

To grow and be successful in this role, you will ideally bring the following:

  • Prior customer service experience – it may be from retail, hospitality, administration, contact centre or any other type of role where you’ve dealt with customers;
  • Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people;
  • A clear, well-spoken phone manner and a desire to learn in a dynamic environment; and
  • With your naturally empathetic and resilient nature you’ll be able to stay positive even when the pressure may be on.


Our close-knit teams like to combine achieving results with fun. The ANZ contact centre team believes it is important to run different social events such as internal social occasions, dress up days, team bonding games and of course we are all for business-casual Fridays!

About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Everyone at ANZ has the opportunity to grow and learn. At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.

The ANZ values are the foundation of how we work and support our customers.

  • Integrity – Are honest and fair
  • Collaboration – Work together for the customer
  • Accountability – Take ownership and get things done
  • Respect – Care for all those we serve
  • Excellence – Challenge ourselves to be better


Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world https://www.youtube.com/watch?v=y9h7oktSut0

To find out more about working at ANZ or to view other opportunities visit http://www.anz.co.nz/careers. If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.

You may apply for this role by visiting ANZ Careers and search for the reference number NEW039706.

Please note: Applications close Sunday 8th December, and will be reviewed from the opening date of this advertisement. Depending on the number of applications for these roles, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible.

Interviews for all vacancies will be held throughout the final weeks of January 2020.

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