Team Leader


  • Contact Centre – Penrose Location
  • Leadership Opportunity
  • Flexible Hours - including weekends  

  About the Role
Welcome to the Inbound Service Centre, where the culture is vibrant and fast-paced. We are a lively bunch who strives to exceed results and deliver an exceptional experience to our customers.
 
Our team is recognised for growing a pipeline of future bankers for the bank, so your superior coaching skills will be highly valued. If you see yourself as a people person, have a passion for delivering an excellent customer experience and want to exceed and deliver top results, then this might be the role for you!
 
In this role, you would have the opportunity to:

  • Deliver and embed exceptional customer practices across your team
  • Coach and grow a team of service consultants, empowering them to achieve their career aspirations
  • Create a vibrant “can do” culture
  • Support the delivery of business imperatives and results
  • Lead business function during standard and non-standard hours
  • Be responsible for after- hours site operations

About You

To grow and be successful in this role, you will bring the following:

  • Proven history of coaching and developing your people to achieve business results
  • Empathy, authenticity and energy 
  • A grow mindset, learning curiosity and a pro-active approach
  • Well-developed written and spoken communication skills
  • Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people;
  • With your naturally empathetic and resilient nature you’ll be able to stay positive even when the pressure may be on

 

About ANZ

 

Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

 

Everyone at ANZ has the opportunity to grow and learn.  At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.

 

Our ICARE values (Integrity, Collaboration, Accountability, Respect and Excellence) are the foundation of how we work and support our customers.

 

Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa

Your world, your way – ANZ celebrating all things Māori

 

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

 

ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world https://www.youtube.com/watch?v=y9h7oktSut0

 

To find out more about working at ANZ or to view other opportunities visit http://www.anz.co.nz/careers

 

You may apply for this role by visiting ANZ Careers and search for the reference number NEW031659

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