Chapter Lead - Service Delivery


  • Full time, Permanent role
  • Based in either Auckland or Wellington
  • Create a culture of continuous improvement and learning

Westpac is a strong and trusted brand in the New Zealand market.  We provide great, innovative banking products and continue to enhance our customers’ experience with next generation banking. 
 
About the role:
   

This Chapter Lead: Service Delivery role offers an outstanding opportunity for someone to effectively lead a team supporting technical change, major incident and problem management disciplines.

 

This includes providing leadership and influence to achieve strong change disciplines that satisfy change traceability expectations, enable quality at velocity, minimise the disruption from incidents/outages and, where outages occur, enable learning and improvement through quality and timely Post Incident reviews.

   

You’ll be responsible for leading the different but vitally connected elements of this area (technical change and release, incident management, problem management) and implementing a strategy to broaden the skill base of this team to enable accelerated learning across the Tribes within the Experience Hub.

   

Using your leadership skills, you’ll be responsible for all people leadership elements of this team, creating a culture of empowerment, continuous improvement, and learning, where individuals excel and develop skills that deepen their expertise and career opportunities. We’re looking for an authentic leader, who lives our values, encourages team collaboration and thought leadership.

We have recently embarked on a new way of working using Agile principles and therefore having experience and an understanding of these would be beneficial.

 

To be a real success in this role, you’ll also need to have:  

  • Five+ years’ experience in a large and complex organisation, primarily in the financial services industry
  • Five+ years’ experience of working in or closely with Technical Change, Release, Problem and Incident Management functions in a large and complex organisation
  • Demonstrated experiencing managing and building effective working relationships at all levels of an organisation
  • Ability to work under pressure and to tight deadlines
  • Experience in a multi supplier environment
  • Demonstrated experience in implementing measurable operational processes i.e. getting things done
  • Tertiary qualifications in Information Technology or a related discipline
  • Post graduate qualifications are desirable

Next Steps
   

If you are keen to join an organisation that puts the customer at the centre of everything we do and which has an enviable culture, then apply today with your CV and Cover Letter through the link on this page. 


  • Full time, Permanent role
  • Based in either Auckland or Wellington
  • Create a culture of continuous improvement and learning

Westpac is a strong and trusted brand in the New Zealand market.  We provide great, innovative banking products and continue to enhance our customers’ experience with next generation banking. 
 
About the role:
   

This Chapter Lead: Service Delivery role offers an outstanding opportunity for someone to effectively lead a team supporting technical change, major incident and problem management disciplines.

 

This includes providing leadership and influence to achieve strong change disciplines that satisfy change traceability expectations, enable quality at velocity, minimise the disruption from incidents/outages and, where outages occur, enable learning and improvement through quality and timely Post Incident reviews.

   

You’ll be responsible for leading the different but vitally connected elements of this area (technical change and release, incident management, problem management) and implementing a strategy to broaden the skill base of this team to enable accelerated learning across the Tribes within the Experience Hub.

   

Using your leadership skills, you’ll be responsible for all people leadership elements of this team, creating a culture of empowerment, continuous improvement, and learning, where individuals excel and develop skills that deepen their expertise and career opportunities. We’re looking for an authentic leader, who lives our values, encourages team collaboration and thought leadership.

We have recently embarked on a new way of working using Agile principles and therefore having experience and an understanding of these would be beneficial.

 

To be a real success in this role, you’ll also need to have:  

  • Five+ years’ experience in a large and complex organisation, primarily in the financial services industry
  • Five+ years’ experience of working in or closely with Technical Change, Release, Problem and Incident Management functions in a large and complex organisation
  • Demonstrated experiencing managing and building effective working relationships at all levels of an organisation
  • Ability to work under pressure and to tight deadlines
  • Experience in a multi supplier environment
  • Demonstrated experience in implementing measurable operational processes i.e. getting things done
  • Tertiary qualifications in Information Technology or a related discipline
  • Post graduate qualifications are desirable

Next Steps
   

If you are keen to join an organisation that puts the customer at the centre of everything we do and which has an enviable culture, then apply today with your CV and Cover Letter through the link on this page. 

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