Product Manager - Lifestyle Banking (Credit Cards)


  • Full-time, permanent role
  • Based in Britomart, Auckland
  • Opportunity to drive the strategy forward

When it comes to banking, it's a great customer experience that separates the successful from the unsuccessful. Westpac NZ leads the market with some great innovative banking products and we continue to enhance our customers’ experience with next generation banking.
 
A rewarding Product Manager opportunity is now available to lead the development and implementation strategies/tactics for driving acquisition, spend, balance growth and customer retention of Westpac New Zealand’s loyalty Credit Card portfolio.This includes taking responsibility for Westpac’s own hotpoints loyalty programme and our Airpoints earning credit card suite.
 
Working alongside others in the Lifestyle Banking Products team, as well as with Marketing, Analytics, Credit Risk, Card Operations and other stakeholders, you’ll also have the opportunity to research and identify new solutions and bring them to market after balancing their proposition against other Westpac NZ card and non-card based products in order to maximise both customer satisfaction and shareholder return.

 
What you’ll need to be successful in this role: 

  • At least 5 years marketing or product management experience
  • Proven experience with Credit Cards and Loyalty programmes
  • Direct Marketing and CRM Programme Management experience
  • Proven communication skills (written and oral), confident and articulate
  • Demonstrable success in working cross functionally across large organisations 
  • Ability to work autonomously

Attitude and presence are just as important to us as your background skills and experience and you’ll need a good degree of confidence and a high EQ to be successful in this role.
 
In return, Westpac NZ offers a fantastic work environment where you'll quickly feel at home and valued. From day one, we’ll invest in your growth and empower you to take ownership of your development. You can also enrol in our industry-leading superannuation programme and fantastic staff banking package.  
 
Next steps
 
If this sounds like the role for you, please apply with your Cover Letter and CV through the link on this page.
 
Questions?
 
You can contact John Williams, Recruitment Consultant, at john.williams-HR@westpac.co.nz.
 
 
*JW

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