Customer Service Representative - NSCC
What You'll Be Doing | Mō te Tūranga
As a part of our 2022 CRM Contact Centre award-winning team that's based on the North Shore, you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.
- Assist members and non-members with their enquiries relating to AA Roadside assistance, battery service and AA membership
- Identify the caller's needs and proactively find a solution for them
- Refer and promote products and services that meet the customer's needs
About You | Mōu
- A people person with proven customer service experience who is passionate about helping customers
- Has the ability to remain calm and de-escalate situations when required
- Excellent communication, listening, and reasoning skills
- Strong organisational and computer skills
- Able to commit to 3 weeks of full time training starting on the 27th of May
What We Offer | Ngā āhuatanga kei a mātou
- An extra day of leave to celebrate your birthday!
- Ongoing support from your team and leaders who have been in your shoes previously
- Recognition for your hard work during our monthly awards; you can expect good food, laughter and fun
- Monthly massages in the office to help you relax
- Annual salary reviews and KiwiSaver employer contributions
Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Applications close on 4 May for a start on the 27th of May.
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
What You'll Be Doing | Mō te Tūranga
As a part of our 2022 CRM Contact Centre award-winning team that's based on the North Shore, you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.
- Assist members and non-members with their enquiries relating to AA Roadside assistance, battery service and AA membership
- Identify the caller's needs and proactively find a solution for them
- Refer and promote products and services that meet the customer's needs
About You | Mōu
- A people person with proven customer service experience who is passionate about helping customers
- Has the ability to remain calm and de-escalate situations when required
- Excellent communication, listening, and reasoning skills
- Strong organisational and computer skills
- Able to commit to 3 weeks of full time training starting on the 27th of May
What We Offer | Ngā āhuatanga kei a mātou
- An extra day of leave to celebrate your birthday!
- Ongoing support from your team and leaders who have been in your shoes previously
- Recognition for your hard work during our monthly awards; you can expect good food, laughter and fun
- Monthly massages in the office to help you relax
- Annual salary reviews and KiwiSaver employer contributions
Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Applications close on 4 May for a start on the 27th of May.
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
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